Company Description Raya Customer Experience (Raya CX) delivers next-generation BPO and customer experience management services for clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive and highly skilled labor markets to provide reliable, scalable operations. Raya CX offers integrated outsourcing solutions backed by advanced technology, strong operational strategies, and continuous improvement. The organization focuses on innovation and high-quality service delivery to support long-term client success.
Role Description The CS English (B2/C1) role is a full-time, on-site position based in Qesm 1st 6 October. This role involves handling customer inquiries in English via phone, email, chat, or social media, ensuring timely, accurate, and professional responses. Daily tasks include understanding customer needs, providing clear information and solutions, and escalating complex issues to appropriate teams when needed. The role also involves maintaining up-to-date knowledge of products, services, and procedures, and documenting interactions in the customer support systems. Team members are expected to collaborate with colleagues, participate in performance and language training, and consistently meet quality, productivity, and customer satisfaction targets.
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