Act as an ambassador for the Nespresso brand in the Boutique.
Welcome, advise and guide a clientele loyal to up-market products in compliance with the quality standards defined in the Nespresso service offering.
Boutique set up:
• Contribute to the maintenance of the boutique appearance according to company policy (well-ordered, correct equipment, properly presented).
• Fill the display cubicles with capsules, machines and accessories on a daily basis.
Customer care:
• Welcome the Boutique clientele and identify their needs.
• Advise both prospects and Club members on Nespresso products and services.
• Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.
• Maintain a pro-active approach towards the customers.
• Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.
• Maximise the sale of all the Nespresso products presented in the Boutique (coffee, machines and accessories).
Boutique Excellence Operations:
• Carry out sales of Nespresso products presented in the Boutique (coffee, machines and accessories).
• Contribute to achieve individual and boutique targets
• Feel comfortable with upselling, cross selling (commercial focus)
• Be up to date with Sales Guidance
• Cash checks (if used in the country), enter payments made by credit cards, check the correspondence of sums received with the orders and send all to the accounting department.
• Manage the cash till; update the status in Excel and correct cash till errors.
• Check payments in accordance with the defined procedure.
• Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.
• Actively manage the database on a daily basis and permanently update customer records.
Education:
Secondary school at least
Experience
1-2 years of prof. experience in direct customer sales on top of the line products & services
1-2 years successful as Coffee Specialist
