This is a non-clinical management role. A veterinary qualification is not required.
Parkview Pet Center has cared for Doha’s pets since 2011. Today, our business brings together veterinary care, grooming, boarding, retail and pet relocation, supported by a team of around 45 people.
We are looking for an experienced manager to work directly with our Managing Director and take day-to-day management responsibility for the business.
This is a hands-on management role for someone who is comfortable with people, clients, numbers and operations, and who can bring structure, follow-through and sound commercial judgment to a busy service environment.
What you will do
Manage the business
Oversee day-to-day performance across veterinary care, grooming, boarding, retail and pet relocation.
Monitor revenue, costs, service KPIs and utilisation across departments.
Keep operating costs under control, including staffing, stock and purchasing.
Use management information to identify problems, opportunities and practical next steps.
Coordinate priorities across departments and ensure important issues are followed through to completion.
Support the Managing Director in evaluating new services, specialist hires and business opportunities.
Lead and develop the team
Manage a multidisciplinary team including veterinarians, nurses, reception, grooming, boarding, retail, relocation and administrative staff.
Lead recruitment alongside the Managing Director, including veterinarians, nurses and other key positions.
Establish clear roles, responsibilities and expectations.
Oversee onboarding, performance reviews, staff development, scheduling and day-to-day people management.
Manage veterinarians and nurses operationally while clinical decisions remain with veterinary professionals.
Deliver an excellent client experience
Maintain high service standards across reception and all client-facing departments.
Build strong relationships with long-standing and key clients.
Handle sensitive or escalated client situations professionally and compassionately.
Use client feedback and service trends to improve the client experience and strengthen retention.
Build structure and consistency
Improve coordination and workflows across the business.
Turn established working practices into clear, practical procedures where needed.
Maintain useful management reporting and follow-up.
Support employment, licensing and operational compliance together with Parkview’s PRO and professional advisers.
About you
We are looking for someone with:
Proven management experience in a customer-facing service business, ideally healthcare, veterinary, wellness or another premium service environment.
Experience leading teams and recruiting, selecting and developing skilled or professional employees.
Strong commercial awareness and confidence working with a P&L, KPIs and management reports.
Excellent client-service and relationship-management skills.
Strong written and spoken English.
Confidence using modern business systems.
A genuine interest in animals and commitment to their welfare.
Previous veterinary or pet-industry experience is an advantage, but not required.
Experience managing clinicians or other professional staff is an advantage.
Arabic is an advantage.
Candidates currently in Qatar or elsewhere in the GCC are encouraged to apply.
This is a visible, hands-on management role in a seven-day business. The schedule is flexible around operational needs and requires appropriate evening and weekend presence.
The role reports directly to the Managing Director.
This role would suit a commercially minded manager who enjoys running a busy service business, developing people, improving how things work and staying close enough to the operation to understand what is really happening.
Compensation
QAR 15,000–20,000 per month (total package), depending on experience and demonstrated fit.
