Role DescriptionResponsible for handling customers' vehicle service and repair needs, coordinating with technicians, and ensuring a smooth service experience from vehicle reception to completion. The role involves understanding customer concerns, explaining repair requirements, providing service updates, and ensuring customer satisfaction.
Key Responsibilities
Requirements Good communication and customer service skills. * Friendly, professional, and customer-oriented personality. * Good understanding of automotive servicing and vehicle maintenance. * Able to communicate effectively with customers and technicians. * Strong problem-solving and interpersonal skills. * Good organizational and time-management skills. * Able to explain technical information in a simple and clear manner. * Comfortable handling quotations, invoices, and service documentation. * Able to work in a fast-paced automotive service environment. * Basic computer skills and familiarity with service management systems is an advantage. * Good command of English and Bahasa Malaysia*; additional languages are an advantage. * Responsible, proactive, and willing to learn.
