About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About The Role:
The Audit Specialist is responsible for day-to-day quality audits across fulfillment operations to ensure all SOPs, quality standards, and operational guidelines are consistently followed. The role focuses on random order audits, end-to-end process checks, and exception investigation to protect order quality, accuracy, and customer experience.
Job Code:
2026BOST-057
Job responsibilities:
Order & Process Auditing:
* Conduct random audits on packed orders to verify compliance with picking and packing SOPs.
* Select random orders at merchant level* for full end-to-end audit (pick - pack - staging - transfer).
* Ensure correct items, quantities, packaging materials, and labeling standards are applied.
CCTV & Traceability Review:
Review CCTV footage* to trace audited orders across the fulfillment process.
* Verify that quality, handling, and safety guidelines were followed at each step.
* Identify deviations, errors, or non-compliance with SOPs.
Exception & Delay Investigation:
Investigate delayed orders to determine root cause.
* Recommend order cancellation* in cases of confirmed loss, damage, or irrecoverable exceptions, following approval workflows.
* Document findings and escalation clearly.
Quality Assurance & Compliance:
* Ensure all operational guidelines and quality standards are met.
* Identify recurring issues, weak controls, or process gaps.
* Support continuous improvement by recommending corrective and preventive actions.
Reporting & Documentation:
* Document audit findings, evidence, and outcomes.
* Maintain daily audit logs and quality reports.
* Share insights on error trends, merchant-specific issues, or operational risks.
Cross-Functional Coordination:
* Coordinate with Outbound, Inbound, Inventory, Account Management, and Operations teams to close audit findings.
* Support training and awareness by sharing audit learnings with operations teams.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
