Who we are?
Americana Restaurants is a leading restaurant operator and food & beverage platform in the MENA region. With a legacy that dates back to 1964, we’ve grown to represent and manage some of the world’s most beloved restaurant brands—including KFC, Pizza Hut, Hardee’s, Krispy Kreme, and many more—across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
Department: IT – POS Engineering
Reports To: Manager – POS Engineering
Key Responsibilities
- Manage and prioritize the L3 POS support queue across multiple markets.
- Drive root-cause analysis, permanent fixes, technical documentation, and problem management.
- Lead technical readiness and support for new brand launches, upgrades, changes, and testing.
- Own the NCR/Aloha relationship at L3 level, including cases, SLAs, escalations, versions, and upgrades.
- Manage POS-related Tender, EFT, ERP mapping, and CrunchTime integrations.
- Coordinate with Finance, Operations, banks, payment processors, and technology vendors.
- Lead and support Senior POS Engineers, Specialists, and Configuration Engineers, including work allocation, quality reviews, and coaching.
- Ensure compliance with change-control, governance, and audit requirements.
- Support technical coverage across multiple countries and time zones.
Qualifications & Experience
- Bachelor’s degree in a relevant field.
- 5+ years of total experience, including 3+ years in hospitality or retail POS technology.
- Strong experience with Aloha CFC / NCR Voyix at design and L3 level.
- Experience in vendor and SLA management and supporting multiple markets.
- Experience with POS integrations, upgrades, testing, and change control.
- Experience working in an environment subject to external audit.
- PMP or ITIL Intermediate is a plus.
Key Competencies
- Strong leadership, decision-making, and problem-solving skills.
- Ability to prioritize across multiple markets and manage technical escalations.
- Strong vendor and stakeholder management skills.
- Excellent English communication skills.
