18 days ago
Full TimeJunior
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Skills Gap Analyzer
Compare your skills with the requirements for After Sales Manager and see what you need to learn
About the company
Power International Holding
Holding Companies
Job Summary
We are seeking an experienced After Sales Manager to lead automotive service operations, workshops, maintenance, warranty, and customer support. The successful candidate will drive service quality, operational efficiency, customer satisfaction, and after sales revenue.
Key Responsibilities
• Manage daily workshop and service center operations.
• Monitor service KPIs, productivity, turnaround time, and profitability.
• Ensure high standards of maintenance, diagnostics, repairs, and warranty management.
• Lead and develop service advisors, technicians, and support teams.
• Handle escalated customer complaints and improve customer retention.
• Coordinate with spare parts and procurement teams to ensure parts availability.
• Ensure compliance with manufacturer standards, company procedures, and safety requirements.
• Prepare performance reports and implement operational improvements.
Skills
achelor’s degree in Mechanical Engineering, Automotive Engineering, or a related field.
• Minimum 10 years of experience in automotive after sales or service operations.
• Proven experience managing workshops, service centers, and technical teams.
• Strong knowledge of automotive diagnostics, maintenance, and repair processes.
• Fluency in Arabic and good command of English.
• Proficiency in MS Office. Experience with ERP or workshop management systems is preferred.
• Strong leadership, customer service, and operational management skills.