Company Description
LeLaboDigital is a trusted technology partner helping organizations transform, innovate, and grow through digital solutions. We specialize in digital transformation, custom software development, AI, automation, and technology-driven products. We work closely with businesses to design, build, and scale high-performance digital platforms and intelligent systems aligned with their operational needs and strategic objectives.
Role Description
LeLaboDigital is looking for an experienced Account Manager with a strong technology background to take ownership of client communication and account coordination across our projects. You will act as the main point of contact between clients and our internal teams, ensuring communication is clear, requests are properly documented, expectations are managed, and projects move forward efficiently. The ideal candidate is highly organized, client-focused, commercially aware, and comfortable working across multiple technology projects and stakeholders.
Qualifications:
Bachelor’s degree in Business Administration, Management, Information Systems, Computer Science, Marketing, or a related field.
Experience:
- Minimum 3 years of experience in account management, client services, customer success, project coordination, or a similar client-facing role within the technology, software development, SaaS, digital products, or IT services sectors.
- Strong understanding of software development projects and technology delivery processes.
- Comfortable discussing technical concepts with developers, technical teams, and non-technical stakeholders.
- Familiarity with areas such as web and mobile development, APIs, cloud platforms, integrations, databases, AI, automation, and digital products.
- Ability to understand technical requirements, dependencies, limitations, and project scope without needing to be a software engineer.
- Experience managing multiple B2B client accounts and technology projects simultaneously.
- Experience preparing proposals, quotations, presentations, and scope documents.
- Familiarity with CRM and project-management tools such as HubSpot, Zoho, Asana, ClickUp, Monday.com, or similar.
- Comfortable using modern AI and automation tools as part of day-to-day work.
Skills:
- Excellent written and verbal communication skills.
- Strong technical understanding and ability to work effectively with engineering, product, and design teams.
- Ability to explain technical concepts clearly to non-technical clients and stakeholders.
- Strong leadership, ownership, accountability, and decision-making skills.
- Confident problem-solving with the ability to assess priorities, make sound judgment calls, and escalate when necessary.
- Strong organization, follow-up, and attention to detail.
- Client relationship and stakeholder management.
- Ability to lead client conversations and coordinate multiple stakeholders effectively.
- Ability to manage multiple accounts, projects, and priorities simultaneously.
- Commercial awareness and a strong understanding of project scope, client needs, and account opportunities.
- Proactive, adaptable, and comfortable working in a fast-moving technology environment.
Why Join Us?
You will play a central role in managing our client relationships while working closely with our engineering, design, product, and management teams.
This role is ideal for someone who enjoys combining technology, client communication, organization, commercial thinking, and AI-enabled ways of working.
What We Offer:
- Competitive salary and performance incentives.
- Hybrid working model.
- Exposure to software engineering, AI, automation, cloud, and digital transformation projects.
- Professional development and career growth opportunities.
- Employee benefits, including access to the LeLaboDigital Advance Program.
Working Days and Hours:
Work Schedule: Monday to Friday, 9:00 AM – 6:00 PM
Hybrid model with required presence at the Beirut office on designated days.
