Company Description Mawaadi is a beauty and wellness booking platform that simplifies how people find and schedule appointments with salons, beauty professionals, spas, and wellness venues. Users can explore services, compare prices, review availability, and book appointments directly through the platform. For businesses, Mawaadi offers a digital solution to showcase offerings, manage bookings and schedules, and connect with new clients. The platform is designed to create seamless experiences for both customers and providers, helping them grow and thrive in the beauty and wellness space.
Role Description The Account Manager role at Mawaadi is a full-time hybrid position based in Beirut, with flexibility to work from home part of the time. The Account Manager will oversee a portfolio of beauty and wellness business clients, ensuring they are successfully onboarded to the platform and actively using its features. Day-to-day responsibilities include building and maintaining strong relationships with partners, conducting regular check-ins, providing product training, and supporting clients in optimizing their profiles, services, and availability. The role also involves monitoring account performance, identifying growth opportunities, resolving issues, and collaborating with internal teams such as sales, product, and support to improve the client experience. The Account Manager will contribute to feedback loops that help enhance the platform and drive client satisfaction and retention.
Qualifications
* Client relationship management and account management skills, with experience handling a portfolio of business clients.
* Strong communication, presentation, and interpersonal skills to interact effectively with beauty and wellness professionals and internal teams.
* Organizational and time-management abilities, including managing multiple accounts, prioritizing tasks, and meeting deadlines.
* Comfort with digital platforms, CRM tools, and data analysis to track performance, generate insights, and prepare reports.
* Problem-solving and conflict-resolution skills, with a service-oriented mindset and attention to detail.
* Experience in beauty, wellness, hospitality, or SaaS platforms is beneficial.
* Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
* Fluency in English and Arabic, with the ability to work effectively in a fast-paced, collaborative environment.
