Company Description
Dialogue in the Dark is a global social enterprise offering immersive, life-changing experiences that invite visitors to explore the unseen and reimagine how they perceive the world. Through guided journeys in absolute darkness, guests learn to “see” using their remaining senses and gain a deeper understanding of diversity, empathy, and inclusion. The Egypt venue in Cairo provides interactive exhibitions and educational programs for schools, families, and organizations. Team members contribute to impactful visitor experiences that challenge assumptions and foster personal growth. The organization values accessibility, respect, and meaningful learning for all visitors.
Role Description
The Visitor Learning Officer is a full-time, on-site role based at Dialogue in the Dark in Cairo, Egypt. This role is responsible for welcoming visitors, supporting their orientation, and guiding them through learning activities before and after the immersive experience. The Visitor Learning Officer facilitates interactive sessions, explains key concepts, and helps visitors reflect on what they learned, ensuring each visit is safe, engaging, and educational. Daily tasks include coordinating with guides and operations staff, preparing learning materials and spaces, managing visitor flow, and responding to questions or concerns. The role also contributes to improving educational content, collecting visitor feedback, and assisting with group bookings such as school trips and corporate visits.
Qualifications
Job Purpose
Design and deliver impactful educational and reflective learning experiences that enhance visitor awareness, deepen emotional engagement, and support DID’s mission in promoting inclusion and behavioral change.
Key Result Areas (KRAs)
KRA 1: Learning Experience Delivery
Duties:
1. Facilitate pre-experience briefings and post-experience reflection sessions
2. Deliver educational content aligned with DID mission
3. Engage visitors in meaningful discussions and insights
4. Adapt delivery based on audience type (schools, corporates, public)
5. Ensure consistency in learning experience quality
KPIs:
2. Number of sessions delivered per month
3. Feedback quality score
Competencies:
1. C1: Facilitation Skills
2. C2: Communication
3. C3: Emotional Intelligence
