We are looking for an experienced and detail-oriented Travel Reservations Officer to join our team. The ideal candidate must have strong hands-on experience in flight reservations and ticketing, excellent proficiency in Galileo (Travelport), and a solid understanding of visa requirements and international travel regulations.
Key Responsibilities:
- Handle flight reservations, ticket issuance, reissues, amendments, cancellations, and refunds using Galileo (Travelport) and airline booking portals.
- Check flight availability, compare fares, and ensure booking accuracy and compliance with airline fare rules.
- Verify visa, entry, transit, passport validity, and other applicable travel requirements before confirming reservations.
- Respond promptly to customer inquiries and urgent booking requests, including outside official working hours in accordance with approved on-call arrangements.
- Prepare and submit accurate Daily Sales Reports, including ticket sales, transaction costs, commissions, profit margins, refunds, and outstanding balances, as applicable.
- Coordinate hotel bookings, travel insurance, car rentals, and other travel-related services when required.
- Maintain accurate booking records, follow up on pending requests, and ensure professional customer service.
Qualifications and Requirements:
- Minimum 5 years of relevant experience in a travel agency, preferably in flight reservations and ticketing.
- Proven hands-on experience with Galileo (Travelport) is mandatory.
- Strong knowledge of airline reservation portals, airfare rules, ticketing procedures, reissues, cancellations, and refunds.
- Good understanding of international visa requirements, entry regulations, and transit rules.
- Experience preparing daily sales reports and reconciling booking transactions.
- Good command of written and spoken English.
- Proficiency in Microsoft Office and computerized reservation systems.
- Strong attention to detail, time management, communication, and problem-solving skills.
- High level of reliability, accountability, and flexibility in handling urgent travel requests.
Work Location: Dubai, UAE
How to Apply:
Interested candidates who meet the above requirements are invited to send their updated CV to [email protected].
Email Subject: Application – Travel Reservations Officer
