Job Description
Handle inbound calls and customer inquiries regarding flights, hotels, and travel arrangements.
Assist customers in planning and booking their trips according to their preferences and budget.
Search for and provide information about flight schedules, fares, hotel availability, and travel policies.
Make, modify, and cancel flight and hotel reservations.
Recommend suitable travel options and provide personalized solutions to customers.
Handle customer complaints and booking issues professionally and efficiently.
Ensure all bookings and customer information are accurate and up to date.
Follow company policies, procedures, and quality standards.
Achieve assigned KPIs, sales targets, and customer satisfaction goals.
Maintain professional communication with customers throughout the booking process.
Requirements
B1+ / B2 English depending on the account.
Excellent communication and interpersonal skills.
Customer-service mindset.
Good problem-solving and multitasking skills.
Ability to work under pressure and in a 24/7 rotational shift environment.
Previous experience in travel, tourism, reservations, or customer service is a plus, but may not always be required.
