Company Description Games Station Egypt is a gaming technology company focused on connecting gamers with the products, technology, and experiences they value most. The company offers gaming consoles, PCs, accessories, peripherals, and tailored technology solutions for both casual players and dedicated gaming communities. Guided by a passion for gaming and innovation, Games Station Egypt is building a complete ecosystem where customers can discover and enjoy next-level gaming. Its mission is to make gaming technology more accessible and reliable through high-quality products, competitive value, and strong customer service. The company aims to shape the gaming landscape in Egypt by bringing people together around the latest technology and community-driven experiences.
Role Description The Telesales Specialist is a full-time, on-site role based in Heliopolis, responsible for driving sales and customer engagement over the phone. Day-to-day tasks include contacting potential and existing customers, presenting gaming products and solutions, answering inquiries, and guiding customers toward suitable offerings. The role involves handling inbound and outbound calls, managing customer records, and following up on leads to meet and exceed sales targets. The Telesales Specialist will collaborate with the customer service and support teams to ensure a seamless customer experience and may assist in basic training or guidance on product features. This position requires consistent on-site presence to align with team goals and contribute to a high-performance sales environment.
Qualifications
- * Candidates should possess strong Sales skills, including telesales, lead follow-up, and closing techniques.
- Candidates should possess excellent Communication skills, such as clear verbal expression, active listening, and professional phone etiquette.
- Candidates should possess solid Customer Service and Customer Support skills to handle inquiries, resolve issues, and ensure customer satisfaction.
- Candidates should possess Training-related skills, including the ability to explain product features and guide customers in using gaming technology.
- Relevant experience in telesales, retail sales, or call center roles, preferably in technology, electronics, or gaming.
- Comfort with basic computer systems, CRM tools, and call handling software.
- Strong goal orientation, resilience, and the ability to work in a fast-paced, target-driven environment.
- High school diploma or equivalent required; additional education in business, marketing, or related fields is an advantage.