About the Role
Chedid Capital Group is a leading investment group in the (re)insurance industry with an extensive presence of 80-plus subsidiaries, powered by 1,700-plus employees across more than 85 countries in Europe, the Middle East, Africa, and Asia.
Through its diverse portfolio spanning (re)insurance, risk advisory, and education, the Group has built one of the industry's most dynamic networks, combining global scale and local market expertise.
Momentum Insurance Agent, a company of Chedid Capital Group, is looking for a Claims Officer responsible for managing the end-to-end claims process, ensuring timely, accurate, and policy-compliant claims handling while evaluating liability, coordinating with key stakeholders, maintaining regulatory compliance, and supporting risk management through effective reserving, reporting, and continuous process improvement.
Responsibilities:
Claims Management
- Oversee claims lifecycle from notification to final settlement.
- Ensure claims are processed accurately, efficiently, and within timelines.
- Review and approve claims for coverage and liability.
Claims Evaluation
- Analyse claims to determine validity, liability, and quantum of loss.
- Ensure fair, consistent, and policy-compliant settlement decisions.
- Authorise settlements within delegated authority limits and investigate suspicious claims.
Reserving
- Set and monitor claims reserves and settlement costs.
- Approve payments and ensure financial exposure is properly managed.
- Participate in budgeting, forecasting, and reporting.
Compliance
- Ensure adherence to regulatory, legal, and internal policy requirements.
- Conduct audits and file reviews to maintain quality and compliance.
- Maintain documentation standards for litigation and regulatory review.
Stakeholder Coordination
- Liaise with policyholders, brokers, reinsurers, loss adjusters, and legal counsel.
- Coordinate with external experts (surveyors, medical experts, investigators).
- Manage disputes, negotiations, and litigation handling.
Process Improvement
- Develop and implement claims procedures and best practices.
- Identify operational inefficiencies and improve turnaround times.
- Align claims strategies with overall business and underwriting objectives.
Customer Service
- Ensure fair, transparent, and timely communication with claimants.
- Resolve complaints and escalated disputes effectively.
- Maintain customer satisfaction while protecting company interests.
Data Analysis
- Analyse claims trends (frequency, severity, fraud indicators).
- Prepare reports for senior management.
Risk Management & Recovery
- Identify opportunities for subrogation and recovery.
Requirements:
- Bachelor’s degree in Law – strongly preferred.
- 2–3 years of experience in the legal or insurance claims field.
- A strong understanding of insurance policies and coverage wording, insurance law and contract law, liability assessment and negligence principles, and regulatory and compliance frameworks.
- Strong organizational and multitasking abilities, with high attention to detail and a quality-driven mindset.
- Strong written and verbal communication skills in Arabic, English, and French.
