Do you love creating memorable experiences, working in an exciting outdoor environment ?
Join the LEGOLAND® Dubai Attractions Team and become part of the magic that brings our rides and attractions to life every day!
Scope of work (JOB PURPOSE)
To ensure the highest safety standards are achieved and maintained throughout daily operation of the theme park and in particular all rides and attractions. In charge for overall performance of the Attractions attendants in accordance with Merlin Safety Standards as well as departmental policies and procedures.
Team Leaders to provide directions to Attraction front line team on daily bases.
Team Leaders to ensure that the company standards and values are met and developed through working relationships with all levels within the department.
To enforce procedures and training to nurture behavior where the health and safety of our guested and staff is of paramount importance while providing the highest standards of guest satisfaction.
Expected to drive our key operating standards of safety, service, Quality, and efficiency. Expected to take the role of Front Lines when needed.
Main Responsibilities
OPERATIONS
- Exceed guest expectations through ensuring departmental team deliver to agreed service standards.
- Supporting the Attractions Management Team in organizing and implementation of the training of the ride attendant’s teams to required standards within time frames set.
- Working alongside key operational stakeholders of the theme park facility to ensure all standards and KPI’s are met.
- Show a well-developed sensitivity to customer needs by continually monitoring employee and guest interaction and acting on departmental results.
- Assist the Attractions Management Team in ensuing risk assessments are carried out in line with procedures and are updated regularly as ongoing “live” documents.
- Actively demonstrate the company values to all colleagues.
- Deliver regular meetings with direct team and attend all required meetings with the middle/senior management team to ensure effective communication within the department.
- Establish and maintain effective lines of communication throughout the department by providing operational presence.
Marketing
- Liaising with Attractions Management Team to collect all information on attendance/ offers etc.
- Contribute to park dynamic events, supporting the operational team as and when necessary.
- To promote Legoland Dubai as an employer of choice.
Financial
- Assist Attraction Management Team ensuring that staff working schedules are both fully covered and operational.
- Identify and plan for contingencies as required.
- Ensure OPEX are managed and maintained in line to achieve budgets set.
DEVELOPMENT
- Communicate on continual basis with attractions Management Team and other senior managers to ensure best practice is achieved across the parks.
- Monitor proposed and actual changes to current legislation and ensure company compliance (e.g. Health & Safety).
- Recommend and develop new products/ways of working to improve profitability.
- Use departments historical date and information to maximize commercial opportunities.
PEOPLE
- Monitor key indicators (Sick Leaves, absenteeism etc.) daily operation updates to be communicated with the Attractions Management Team.
- Motive, Manage and develop the team in line with company standards and values.
- Promote a fun working environment.
- Apply positive performance management effectively throughout the team and minimize the challenges to the team.
Health & Safety
Team Leaders are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it.
They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated
Qualifications, Experience, & Skills
Required Qualifications:
- High school or equivalent level of education
Required Experience
- Require minimum 6 months operational experience of working within a theme park environment at front line or preferably middle management level with related customer service.
Job specific Skills
- Requires organizational and planning skills, with the ability to execute multiple tasks.
- Demonstrate leadership skills.
- Strong problem solving and communication skills.
- Ability to prioritize the tasks effectively.
- Previous work experience in Hospitality/Theme Park.
- Physically fit.
- Competent in all aspects of Microsoft Office (Work, Excel, Email, Power Point) are required.
- Ability to work under pressure and punctual.
Why you will love It here
Every day is different at LEGOLAND Dubai! You will work in a vibrant, exciting environment where you will help create incredible memories for families from all over the world.
Ready to turn fun into a career? Apply today and become part of the LEGOLAND Dubai adventure!
