JOB TITLE: STORE DIRECTOR DUBAI MALL
REPORTS TO: RETAIL DIRECTOR
LOCATION: DUBAI MALL
ORGANISATION UNIT: RETAIL
SCOPE OF JOB:The flagship store director oversees all aspects of the business including sales, operations, buying, client development, service, and staff management. This position is fully accountable for strategy, execution of initiatives, and overall performance of a multi-level, high volume store.
ResponsibilitiesRETAIL MANAGEMENT & STRATEGY
STAFF MANAGEMENT & DEVELOPMENT
Conducts/supervises the monthly touchbase sales coaching process, effectively coaching for optimal results.
BUYING & INVENTORY
Manages the buying and oversees the preparation, strategy, and execution of the buying.
Manages stock for qualitative and quantitative maintenance, respecting best sellers, aged inventory, and MOS guidelines.
Stays fully aware of market trends and ensures Floor Managers conduct regular competitive shopping.
CLIENT, COMMUNICATIONS & VISUAL MERCHANDISING
Active partner with the Communications Team to organize relevant events that build client relationships and reflect the spirit of the House.
Works closely with the VM team to ensure exceptional standards are always respected and new product stories are consistently highlighted.
LEADERSHIP & TEAM MANAGEMENT
Proven ability to supervise and develop other high-level members of store management.
Natural and dynamic leader of a team; driver of sales, enthusiastic, high energy.
Ability to motivate and maintain team morale even in challenging circumstances; not afraid of conflict.
Good delegator with excellent follow-up skills, but able to truly empower other managers.
Kind but effective management style; does not manage by fear or intimidation.
Ability and desire to form strong partnerships across the organization; sees the value in others' opinions.
EXPERIENCE
Demonstrated experience running a high-volume, multi-level flagship store (minimum $50 million in sales and 50 employees).
Operationally sound; strategic, open to new ideas, and not fearful of change.
Exceptional merchant with previous buying experience and strength in managing the buying process (preferred).
REQUIREMENTS
Impeccable standards of service and experience with a luxury/quality-seeking clientele.
Natural elegance in communication at all levels, with particular experience interacting with high-level company executives and handling frequent store visits.
Sensitivity to a multi-cultural environment and experience working with diversity.
Great sense of personal style and passion for the brand and its heritage.
Comfortable in a fast-paced environment; ability to prioritize effectively.
Humble, refined, understated and discreet.
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
