We are looking for a Solution Consultant (for Algolia solution) with strong expertise and background in a Marketing Technology sphere with the main focus on on-site search engines.
What You Will Do
- Participating in meetings with the sales team to scope prospect’s business problems and desired outcomes;
- Act as key consultant in discovery, presentation, configuration, and demonstration of Algolia solution;
- Keep the most advanced Algolia knowledge and bring it across the company (consult sales with technical expertise, provide technical support and documentation for POCs, RFP, consult team&customers, etc);
- Lead Algolia customer onboarding process (actual documentation including custom decs by request, customer trainings, etc);
- Manage new features testing and complex cases launches (transparent workflow, prioritization list, results, customer feedback, etc);
- Keep track of platform updates (announcements for the team, trainings, Q&A, etc);
- Suggest best solutions from portfolio for prospects’ business requirements;
- Lead Algolia customers as a main contact (relationship, QBRs, regular statuses, support, etc);
- Drive solution usage processes with current & new vendors to get maximum value for Stellar and customer (optimize processes, aggregate bugs, escalate epics, etc);
- Build and evolve partnership with vendors;
- Conducting hands-on workshops;
- Create documentation, FAQ and training materials;
- Travel and participation in industry events and prospect and customer on-site meetings.
We Are Looking For
- * Experience with SaaS solutions is desirable;
- Ability to think systematically and quickly make independent, rational decisions;
- Strong interpersonal skills and customer-oriented approach;
- Being open-minded and creative in finding business opportunities and improvements;
- Strong familiarity with project management software tools, methodologies, and best practices (Agile, RoadMap, Google Analytics, etc.);
- Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands and attention to detail;
- Continuously learn and update skills and keep aware of industry trends;
- Experience in search open source solutions is preferable: elastic search, apache solr, SPHINX, Google Search, Yandex Search etc.
What We Offer— flexible work hours, compensation of education costs, conferences and atmosphere of personal growth;
— company office in the city center (Moscow);
— challenging and interesting projects with top e-commerce, fintech and service companies from both Russia and Europe;
— opportunity to work closely and grow with our tech partners, leading technology companies: Dynamic Yield, Algolia and others;
— opportunities to make a real impact on company businessSolution architect
and customer success;
— growth potential in a professional team with international ambitions and global partners;
— very open-minded and positively-flexible management.
Get In Touch
Poland, Warsaw
Krucza 50
Tallinn, Estonia
Vesivärava tn 50-201
Tel Aviv, Israel
Bat Shu'a, 4
For more information about our services, partnership and open jobs, please contact with us. We will reply ASAP.
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