Company Description Amjaad Technology is a leading corporation in IoT and utility management, delivering smart metering solutions for electricity, water, BTU, and gas. Through its innovative ioMeter System, the company enables utility service providers, real estate developers, and smart cities to drive digital transformation, optimize energy usage, and support sustainability goals. Amjaad Technology has extensive expertise in platforms for community and facilities management in smart cities, helping enhance efficiency, resource utilization, and streamlined operations. With over 300 successful projects across Egypt, Saudi Arabia, and the UAE, its solutions have positively impacted more than 200,000 people. Applicants join a team focused on operational excellence and creating sustainable, technology-driven communities.
Role Description The Software Delivery Manager – Customer Success is a full-time, on-site role based in Qesm El Maadi. This role is responsible for overseeing the end-to-end delivery of software solutions, ensuring they meet customer requirements, quality standards, and project timelines. The Software Delivery Manager collaborates closely with cross-functional teams to coordinate implementation, monitor system performance, and manage issue resolution. Daily activities include tracking project milestones, communicating with key stakeholders, and guiding customers through onboarding, adoption, and continuous improvement of Amjaad Technology’s platforms. The role also focuses on building long-term customer relationships, identifying opportunities for value-added services, and supporting customer success initiatives.
Qualifications
* Strong focus on Customer Satisfaction and Customer Retention, with experience in driving successful long-term relationships.
* Proven Account Management capabilities, including stakeholder coordination and client-facing project oversight.
* Excellent Communication skills, with the ability to present complex technical information in a clear, accessible manner.
* Solid Analytical Skills for interpreting data, monitoring performance metrics, and identifying process improvement opportunities.
* Experience managing software delivery or implementation projects, preferably in IoT, utilities, or smart city solutions.
* Background in customer success, project management, or technical account management is highly beneficial.
* Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or a related field (or equivalent practical experience).
* Ability to work on-site in Qesm El Maadi and collaborate effectively with multidisciplinary teams.
