Overview:
Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Senior Sales Ambassador to join the Retail team based in Roermond.
As a Senior Sales Ambassador for our new Roermond Store, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.
Job Responsibilities:
Brand Ambassador
- Excite and install passion and pride for the brand.
- Embody the brand image for customers and the store team and have a strong understanding of the brand DNA.
- Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines.
General Store VM/ Client Management
- Reflect the visual merchandising guidelines promoting the brand image.
- Enhance customer service standards in store to ensure the best client journey.
Sales/ Business Monitoring
- Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand.
- Build and maintain a relationship with them.
- Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets.
- Process the sale in a confident and professional manner.
- Gather the client’s CRM details to enlarge your client book.
- Drive your product knowledge by keeping up to date with fashion trends.
- Update yourself on all product lines through research.
- Ensure all Company policies and procedures are attended.
- Support control and management of stock.
Profile & Experience:
- A minimum of 2 years’ experience in sales in a luxury, high fashion environment
- Experience in selling RTW / LG
- Passion for fashion and sales
- A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
- Excellent personal presentation – a Marc Jacobs Brand Ambassador
- Understanding of Retail KPIs
- A fluent level in English is essential and additional languages are an advantage
