Role Description This full-time, on-site Senior Relationship Manager role is based in Dubai. The Senior Relationship Manager is responsible for managing and growing a portfolio of high-value clients, serving as the primary point of contact for their trading and investment needs. Daily activities include building long-term relationships, understanding client objectives, and providing tailored product and market guidance in line with company policies and regulatory requirements. The role involves coordinating with internal teams to ensure seamless client onboarding, service delivery, and issue resolution, as well as preparing regular performance reports and updates for clients. The Senior Relationship Manager is also expected to identify new business opportunities, participate in client events and presentations, and contribute to the development of strategies that enhance client satisfaction and retention.
Qualifications
- * Strong client relationship management capabilities, including experience handling high-value or institutional clients and maintaining long-term partnerships.
- Solid background in financial markets or FX/CFD trading, with the ability to understand and explain products, market movements, and risk considerations in clear, accessible language.
- Proficiency in communication and negotiation, with strong presentation skills and the ability to build trust across diverse client profiles.
- Experience in business development and account growth, including identifying opportunities, cross-selling relevant products, and meeting or exceeding revenue and retention targets.
- Ability to work effectively with internal stakeholders such as sales, operations, and compliance teams to support smooth onboarding, service delivery, and problem resolution.
- Strong organizational and analytical skills, including the ability to manage multiple client accounts, prioritize tasks, and produce accurate reports and documentation.
- Relevant academic background, such as a bachelor’s degree in Finance, Business, Economics, or a related field; professional certifications in financial services or investment products are an advantage.
- Fluency in English; additional languages commonly used in the region are beneficial for serving a diverse client base.
- Demonstrated commitment to ethical conduct, regulatory compliance, and client confidentiality.
