* Provide expert-level technical parts advisory for complex MAN vehicle systems including engine, transmission, suspension, and electronic components, supporting workshop technicians and parts counter staff in accurate parts delivery.
Investigate and resolve escalated parts identification issues, supersession queries, and interchangeability qu with MAN
AG parts engineering and utilizing advanced catalogue and technical documentation tools.
Conduct technical parts presentations and training sessions for parts sales teams, workshop staff, and key ac to
promote MAN genuine parts advantages and correct application knowledge.
Mentor Product Support Engineers by sharing advanced technical knowledge, diagnostic approaches, and M practices
to build overall team capability.
Analyze parts-related technical complaints and return patterns, preparing root cause analysis reports and reccorrective actions to the Product Support Supervisor and MAN AG parts engineering
Skills
Technical/Professional Knowledge and Skills
Continuous Learning
Communication
Coaching
Decision Making
