We are seeking a highly organized and detail-oriented Senior Associate, Membership to support the day-to-day administration and growth of our membership program. The successful candidate will play a key role in managing membership applications, coordinating onboarding activities, maintaining member records, and supporting ongoing member engagement initiatives.
This position is ideal for a proactive professional who enjoys working with stakeholders and delivering a seamless member experience.
Key Responsibilities
- Review and process incoming membership applications.
- Maintain accurate and up-to-date member records and databases.
- Prepare onboarding packs, welcome materials, and membership documentation.
- Support member onboarding activities and ensure a smooth application journey.
- Coordinate member communications and respond to membership-related inquiries.
- Assist with annual membership renewals and retention initiatives.
- Monitor membership data accuracy and ensure compliance with internal processes.
- Collaborate with internal stakeholders to enhance the overall member experience.
Requirements
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 3-5 years of experience in membership administration, customer success, stakeholder engagement, account management, or a similar role.
- Strong administrative, organizational, and coordination skills.
- Excellent written and verbal communication skills.
- Experience managing databases, CRM platforms, or membership management systems.
- High attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience supporting member onboarding and engagement programs.
- Familiarity with CRM and membership management platforms.
- Experience working with professional associations, chambers, industry bodies, or membership-based organizations.
- Knowledge of customer relationship management and retention best practices.
What We're Looking For
- A customer-centric and service-oriented mindset.
- Strong relationship management and stakeholder engagement skills.
- Excellent problem-solving and organizational abilities.
- A proactive individual who takes ownership and follows through on commitments.
- Passion for delivering an exceptional member experience.
To apply, please submit your CV along with a brief summary of your relevant experience and accomplishments.
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