Sales Support Engineer – Ready-Mix Concrete
Location: Oman
Industry: Ready-Mix Concrete / Construction
Department: Sales
About the Role
We are looking for a Sales Support Engineer – Ready-Mix Concrete to provide technical, operational, and customer support to the Sales Team and customers.
The role will be primarily responsible for Order Management, Customer Support & Complaint Management, and Technical Specification Review & BOQ Preparation.
The successful candidate will act as a key coordination point between customers, BDEs/Sales, Technical, QA/QC, Production, Dispatch, and Operations, ensuring that customer requirements are accurately understood, documented, booked, and executed.
Key Responsibilities
1. Order Management & Order Booking
- Receive, review, and process customer concrete orders.
- Verify concrete grade, quantity, slump, mix requirements, delivery schedule, pumping requirements, site location, and special requirements.
- Accurately book orders in the ERP/SAP system.
- Coordinate with Production, Dispatch, QA/QC, Technical, and Pumping teams.
- Monitor scheduled orders and communicate changes, cancellations, and amendments.
- Ensure accurate documentation and timely execution of customer orders.
2. Customer Support & Complaint Management
- Act as a key contact for customers regarding orders, deliveries, specifications, quality, and technical queries.
- Receive, register, investigate, and coordinate customer complaints.
- Work closely with QA/QC, Production, Dispatch, and Technical teams to identify root causes and corrective actions.
- Follow up complaints until satisfactory closure.
- Maintain complaint records and identify recurring issues requiring corrective action.
3. Technical Specification & BOQ Preparation
- Review customer specifications, drawings, BOQs, and project requirements.
- Extract concrete-related technical requirements from project documents.
- Prepare accurate concrete quantities and Bill of Quantities (BOQ).
- Calculate concrete requirements for foundations, footings, rafts, slabs, beams, columns, walls, pile caps, roads, and other structures.
- Identify discrepancies between drawings, specifications, and customer BOQs.
- Coordinate with QA/QC and Technical teams for special concrete requirements, mix designs, and technical approvals.
4. Sales & Technical Support
- Provide technical support to BDEs and the Sales Team.
- Assist in preparing quotations and technical submissions.
- Clarify customer specifications and identify special requirements before order confirmation.
- Support customer meetings and technical discussions when required.
- Ensure technical requirements are properly communicated before commercial commitments are made.
Requirements
- Bachelor's Degree/Diploma in Civil Engineering, Construction Engineering, Quantity Surveying, or a related field.
- 2–5 years of relevant experience, preferably in Ready-Mix Concrete or the construction industry.
- Good understanding of ready-mix concrete, mix specifications, concrete grades, slump, admixtures, pumping, and QA/QC requirements.
- Ability to read and interpret construction drawings, specifications, and BOQs.
- Strong concrete quantity calculation and BOQ preparation skills.
- Experience with SAP/ERP systems and Microsoft Excel.
- AutoCAD knowledge will be an advantage.
- Strong communication, coordination, problem-solving, and customer-service skills.
- High attention to detail and ability to work under pressure.
Key Competencies
Ready-Mix Concrete | Order Management | Order Booking | Customer Support | Complaint Management | BOQ Preparation | Quantity Take-Off | Technical Specification Review | SAP/ERP | QA/QC Coordination | Production & Dispatch Coordination | Technical Sales Support
What We Are Looking For
We are looking for a technically strong and customer-focused professional who can manage the complete process from:
Customer Requirement ‚Üí Specification Review ‚Üí BOQ ‚Üí Order Booking ‚Üí Production/Dispatch Coordination ‚Üí Delivery Support ‚Üí Customer Feedback ‚Üí Complaint Closure
The ideal candidate will combine engineering knowledge, commercial awareness, customer service, order management, and strong coordination skills to ensure smooth and accurate execution of customer requirements.
How to Apply
Interested candidates are requested to send their updated CV to:
üìß hr@omanmix.com
Please mention “Sales Support Engineer – RMC” in the subject line of the email.
