Essential Duties
- Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
- Solicits sales of new or additional services
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Visits customers at their place of residence to investigate conditions preventing completion of service connection orders and to obtain contract and deposit when service is being used without contract.
Key Responsibilities
- Customer Service: Greet patients and provide friendly, professional assistance while addressing questions and product needs.
- Product Knowledge: Educate customers on DME equipment, supplies, and basic usage instructions.
- HIPAA Compliance: Maintain patient confidentiality and follow privacy and security regulations.
- Inventory Control: Stock, organize, and monitor inventory levels; report low-stock items.
- Merchandising: Ensure products are properly displayed, clean, and accessible on the sales floor.
- Order Fulfillment: Prepare, verify, and stage orders for pick-up or delivery.
- Store Safety: Maintain a clean, safe, and compliant work environment.
- Policy Adherence: Follow company procedures, safety guidelines, and infection control standards.
- Problem Resolution: Handle customer concerns professionally and escalate when necessary.
- Team Support: Assist with opening/closing duties and support daily store operations.
- Training & Development: Participate in ongoing training to remain current on products and compliance requirements.
- Time Management: Prioritize tasks to ensure timely service and operational efficiency.
Qualifications* Required:
+ High school diploma or equivalent.
+ Valid driver’s license and reliable transportation.
+ Ability to pass a background check and drug screening.
+ Strong communication and interpersonal skills.
+ Ability to work effectively in a team-oriented environment.
+ Detail-oriented with strong organizational and time-management skills.
- Preferred:
- Access to military installations with an active DoD ID.
- Bilingual
- Previous experience in a DME, medical supply, or healthcare setting.
- Knowledge of DME products and their applications.
- Familiarity with insurance coverage, billing processes, and medical documentation
- Knowledge of HIPAA guidelines and ability to maintain patient confidentiality.
Join us in making a difference. As a Reserve Store Associate, your presence
ensures our stores remain welcoming, dependable, and supportive for the
military families we proudly serve.
Position Details
- Employment type: 1099 contractor
- Flexible scheduling — assignments typically provided with 24 hours’ notice
- Competitive flat day rate for full store coverage
- Hourly rate for partial shifts and event support
- Opportunity to serve and support the military community in a meaningful way
