RESERVATIONIST
Crazy Horse Paris - The Dubai Edition
Location: Jumeirah Zabeel Saray, Palm Jumeirah, Dubai
Department: Reservations / Sales / Front of House
Reports to: Reservations & Sales Manager
Working Schedule: 5 days per week, including evenings and weekends as required
Salary: AED 6,000 per month, all-inclusive of housing and transportation
Role OverviewCrazy Horse Paris - The Dubai Edition is seeking a highly organized, polished, and commercially aware Reservationist to support reservations, ticketing, guest communication, and nightly seating optimization.
A major part of this role will be helping prepare the venue for each evening's operation by reviewing the room layout, seating zones, and reservation list, then assisting the Reservations & Sales Manager in determining the best possible placement of guests within their respective purchased zones.
The ideal candidate must be comfortable working with both ticketing systems and SevenRooms, have excellent spatial awareness, and be able to look at a room map and quickly determine how different party sizes should be arranged to maximize capacity while maintaining the guest experience.
This role also requires an exceptionally professional and cordial telephone manner. The Reservationist will regularly communicate directly with guests regarding bookings, amendments, seating requests, special occasions, and premium experiences.
Key ResponsibilitiesReservations & Ticketing Manage incoming reservations and ticketing enquiries through phone, email, ticketing platforms, SevenRooms, concierge partners, and other approved booking channels. * Process new bookings, amendments, cancellations, and guest requests accurately. * Maintain accurate booking information across the relevant ticketing platform and SevenRooms*. * Ensure guest data is consistent between reservation and ticketing systems. * Maintain accurate records for: * Guest names * Contact information * Party size * Ticket category * Seating zone * Dietary restrictions and allergies * VIP status * Special occasions * Booking source * Guest notes and special requests * Identify discrepancies between systems and correct them before service.
Pre-Shift Room & Seating OptimizationA major responsibility of this position is helping prepare the seating plan for each performance.
SevenRooms Management Maintain accurate reservations and guest profiles within SevenRooms*. * Update guest notes, seating assignments, preferences, VIP status, dietary restrictions, and special occasions. * Use SevenRooms to support table and seating allocation. * Ensure last-minute booking changes are immediately reflected in the system. * Maintain clean and accurate guest profiles to support future visits and personalized service. * Assist with reservation pacing and inventory management where required. * Ensure the operational team is working from the most current version of the reservation and seating information.
Guest Communication & Telephone Standards Maintain an extremely professional, polished, warm, and cordial telephone manner* at all times. * Answer reservation calls confidently and professionally. * Make guests feel welcomed from their first interaction with the venue. * Explain ticket categories, seating zones, show formats, arrival times, dinner experiences, beverage options, VIP products, and venue policies clearly. * Handle seating requests tactfully without promising specific tables or positions that cannot be guaranteed. * Manage booking amendments and guest concerns calmly and professionally. * Handle difficult or demanding guests with patience and discretion. * Escalate sensitive or complex situations to the Reservations & Sales Manager when appropriate. * Maintain excellent written communication through email and messaging channels. * Ensure communication reflects the premium positioning of Crazy Horse Paris - The Dubai Edition.
Sales & Upselling
Nightly Operational Handover
VIP & Special Guest Coordination
Partner & Trade Reservations
Reporting & Administration
Key Performance Indicators (KPIs)Performance will be measured against:
Candidate Profile Minimum 2–3 years of experience in reservations, ticketing, restaurants, hotels, hospitality, entertainment venues, or similar environments. * Previous experience using SevenRooms is strongly preferred. * Previous experience with ticketing systems is required. * Comfortable working simultaneously across reservation and ticketing platforms. * Strong ability to read and understand room layouts, seating maps, table configurations, and reservation lists. * Excellent spatial awareness and ability to determine efficient seating arrangements. * Experience with table management or dynamic seating is highly desirable. * Ability to think quickly when handling cancellations, last-minute bookings, upgrades, and changes in party size. * Exceptional telephone etiquette and guest communication skills. * Must be extremely professional, cordial, patient, and polished when speaking with guests. * Strong written and spoken English. * Additional languages are an advantage. * Highly organized with exceptional attention to detail. * Strong sales instincts and ability to upsell premium experiences naturally. * Comfortable communicating with VIP and international clientele. * Able to work effectively under pressure immediately before guest arrival. * Comfortable working evenings, weekends, and public holidays according to operational requirements. * UAE hospitality experience is an advantage. * Candidate must be comfortable with a monthly salary of AED 6,000 all-inclusive of housing and transportation*.
What Success Looks LikeA successful Reservationist can look at a full reservation list and a theatre map and immediately begin solving the seating puzzle.
Before doors open, every party should be placed in the most appropriate position within their purchased zone, unnecessary gaps should be minimized, premium inventory should be protected, VIP requirements should be understood, and the Hostess team should have a clear and accurate seating plan.
