dnata is a partner to the world`s best airlines, travel management organizations and leading brands in the travel industry. Our experience covers business travel management, worldwide tour operations, group and incentive arrangements, specialized management services, advanced information technology systems and travel retailing.
At dnata a culture of excellence guides every aspect of our business, we take immense pride in the way we have achieved award winning service standards through a process of continuous product innovation and maintaining high service standards.
The jobholder is front-line staff, who has to provide clients and potential clients superior and a consistent quality of travel services to sell Airline tickets, travel related products, give leisure related information and Groups and Events service. Convert maximum number of enquiries into ticketed sales, through efficient and friendly customer service.
In This Role, You Will:
- Provide the highest standard of customer service to all clients whether Retail, Government, or, Corporate, using all tools that are made available. Attend all customer queries in a timely and appropriate manner.
- Offer products, services, and loyalty programs that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements.
- Maximize the sales/consultation opportunity to cross-sell/upsell any relevant auxiliary product to maximize revenue.
- Make travel-related reservations and issue tickets to clients, taking care that all relevant airline/hotel/any product rules and regulations have been compiled with, and that the product delivered is commensurate with client requirements and expectations. Recommend alternate Classes of Travel, routes or carriers, in the case of non-availability of requested seats, and effectively sell space (keeping in mind carriers that have been.
- Prioritised by the Department) and products to increase revenues for Dnata, seeking at the same time opportunities to up-sell and cross-sell, using front office tool or any other System made available by the department.
- Inform customers about mandatory requirements covering their journeys such as passport, visa, health, and Insurance requirements as well as other details such as check-in place and time.
- Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
- Adhere to all of the set standards of DSS (dnata service standard), and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.
- Read, assimilate and implement all changes to dnata front or back office system, Airline Fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver a superior service to clients.
- Ensure all revenue documents issued are correctly reported on a daily basis, in the Back Office System to enable accurate invoicing by Sales and Revenue Accounts Department or the Lodged Card Operator, as the case may be. Also ensure all the relevant information updated as per corporate client requirement while generating the invoice.
To be considered for this role, you must meet the below requirements:
- Degree or Honours (12+3 or equivalent), Prefer a University degree in Travel and Tourism or a related discipline.
- Excellent knowledge of geography and arithmetic.
- Excellent interpersonal ability, telephone and customer service skills to be able to interact with internal and external clients in a professional manner.
- Knowledge of Airline Reservation systems.
- English: Strong verbal and written English is mandatory.
At dnata, we're committed to providing our Employees with opportunities to grow and develop in their careers. So, if you're looking for a challenging and rewarding opportunity, apply today and join our team!
