Company Description Puff Zone is a growing retail brand focused on delivering a convenient, customer-centered experience in the consumer goods sector. The company offers a range of products designed to meet the needs of a diverse customer base in Beirut and the surrounding areas. Puff Zone emphasizes reliable service, consistent product quality, and a welcoming store environment. Team members are encouraged to contribute ideas, support each other, and help improve daily operations. The company values individuals who are motivated, professional, and eager to grow in a fast-paced retail setting.
Role Description The Sales Team Lead is a part-time, on-site role based in Beirut, responsible for overseeing daily sales operations and supporting front-line team members. This role includes guiding the sales team, setting daily priorities, and ensuring that customer service standards are consistently met on the store floor. The Sales Team Lead monitors sales performance, assists in handling escalated customer inquiries, and helps optimize product displays and in-store promotions. Day-to-day tasks also involve coordinating shift schedules, training new team members, and maintaining clear communication between staff and management. The role requires active engagement with customers, hands-on supervision, and a focus on achieving sales targets while fostering a positive work environment.
Qualifications
- Candidates should possess strong Sales and Customer Service skills to engage customers, drive revenue, and ensure a positive in-store experience.
- Candidates should possess solid Team Management and Communication skills to coordinate staff, provide feedback, and maintain clear, respectful interaction with colleagues and customers.
- Candidates should possess good Analytical Skills to interpret basic sales data, track performance, and support decision-making on promotions and inventory.
- Experience in retail or a similar customer-facing environment is beneficial, especially in supervising or leading teams.
- Ability to work part time on-site in Beirut, with flexible scheduling during evenings, weekends, or peak periods as needed.
- Strong organizational skills, reliability, and a proactive approach to problem-solving and conflict resolution.
- Basic proficiency with point-of-sale systems and comfort using digital tools for reporting and communication.
- Relevant education or training in business, retail management, or a related field is a plus but not strictly required.