Transfer Operations Agent
Company: All-Ways Transfers
Department: Operations
Reports to: Operations Supervisor
Position Level: Junior–Mid Level / Operational
About the Role
All-Ways Transfers is looking for a Transfer Operations Agent to join our Operations Team.
This is a hands-on operational position, responsible for handling daily transfer quotations, bookings, supplier communication and agency support under the supervision of the Operations Supervisor.
This position is suitable for someone with experience in travel, tourism, reservations, transportation or customer service who is organized, responsive and comfortable working in a fast-paced environment.
Key Responsibilities
- Handle transfer quotation requests from travel agencies and clients.
- Search and provide suitable transfer options and rates.
- Create, modify and follow up transfer bookings.
- Communicate with local and international transportation suppliers.
- Confirm booking details, vehicles, pickup times and meeting points.
- Follow up upcoming arrivals and departures.
- Coordinate last-minute bookings and operational changes.
- Support travel agencies through WhatsApp, email and company systems.
- Follow up pending supplier confirmations.
- Assist with operational issues such as flight changes, delays, driver coordination and booking amendments.
- Escalate complaints or important operational problems to the supervisor.
- Update booking information and internal operational records accurately.
- Coordinate with other Operations Team members during shift handovers.
Candidate Profile
We are looking for someone who is:
- Organized and detail-oriented.
- Fast and accurate when handling quotations.
- Comfortable communicating through WhatsApp and email.
- Able to manage several requests simultaneously.
- Responsible with good follow-up skills.
- Solution-oriented when operational problems occur.
- Comfortable working as part of a team and reporting to a supervisor.
- Able to work under pressure during busy travel periods, flexible shifts AM-PM.
Preferred Experience
- Previous experience in a travel agency, tour operator, DMC, transportation company, reservation department or customer service operation is preferred.
- Knowledge of airport transfers and travel operations is an advantage.
- Good English and Arabic communication skills.
- Comfortable using computers, online booking systems, Excel and WhatsApp.
- Previous experience with quotations or reservations is an advantage.
The successful candidate will work as part of the Operations Team under the supervision of the Operations Manager and will receive training on All-Ways Transfers' systems, suppliers and procedures.
