Company Description Egygate Travel Company is a leading travel agency in Egypt, specializing in personalized services for individual travelers, groups, and special interest tours, as well as leisure, incentives, and conferences. With over five years of experience, the company focuses on service excellence for both its principals and clients, acting as a sales and marketing representative rather than a tour wholesaler. Egygate Travel supports clients in the MICE and tourism industry with product and destination training, helping them grow their markets at no additional cost. The company’s strategy is to collaborate closely with travel industry partners rather than compete with them, leveraging a team whose background spans airlines, hotels, destination management, and tour operations.
Role Description The Reservation and Operations Specialist is a full-time, on-site role based in Giza. This role is responsible for handling daily reservation activities, including receiving and confirming booking requests, preparing itineraries, coordinating with hotels, airlines, and local service providers, and ensuring accurate documentation of all reservations. The specialist will manage operational arrangements for FITs, groups, and special interest programs, monitor service delivery, and resolve issues or changes in bookings in a timely manner. The role also involves maintaining up-to-date records in reservation systems, preparing operational reports, and communicating clearly with clients, partners, and internal teams to ensure smooth trip execution and high service standards.
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