💼 Localization Quality Management Manager
Role Summary
The Quality Management & Document Control Manager is responsible for establishing, leading, and continuously improving the quality assurance and document control functions within the organization. This role ensures all localization outputs, workflows, and documentation meet both internal standards and client expectations, while driving a culture of operational excellence. The manager oversees the development, implementation, and continuous refinement of QA strategies and a secure, compliant document management system that supports scalability, traceability, and audit readiness.
Duties & Responsibilities:
Key Duties & Responsibilities
Quality Assurance & Operational Excellence
- Develop and implement a comprehensive QA strategy aligned with business goals and client satisfaction objectives.
- Set and monitor quality KPIs to drive performance improvement and operational efficiency.
- Design and optimize localization QA workflows using industry best practices and automation tools.
- Lead process re-engineering and continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
- Oversee implementation of corrective and preventive actions (CAPA) to address quality deviations and recurring issues.
- Conduct regular quality reviews and audits across localization projects and service lines.
- Ensure client-specific quality plans are developed, implemented, and maintained.
- Integrate client feedback and LQA results into QA processes for continuous service refinement.
- Ensure compliance with ISO 9001, ISO 17100, and other applicable quality standards.
- Collaborate with cross-functional teams (e.g., PM, Vendor Management, Sales) to ensure alignment with quality objectives.
Document Control
- Develop, implement, and maintain an organization-wide document control system to manage SOPs, workflows, templates, and version-controlled documentation.
- Ensure proper classification, approval, archiving, and retrieval of all internal and client-related documents.
- Maintain document control practices in compliance with ISO and audit requirements.
- Conduct regular reviews and audits of documentation to ensure accuracy, consistency, and relevance.
- Monitor document lifecycles and ensure periodic updates and revisions are carried out by process owners.
- Train and support teams in adhering to document control procedures and using document management systems (DMS).
- Ensure secure and role-based access control and confidentiality of sensitive documents.
Leadership & Reporting
- Supervise and mentor the QA & document control team, ensuring alignment with organizational goals.
- Set team KPIs, provide performance feedback, and promote a culture of accountability and growth.
- Prepare monthly and quarterly reports on QA performance, document control compliance, and improvement initiatives.
- Lead training sessions and workshops on quality assurance and document control practices.
- Foster a culture of excellence, collaboration, and continuous learning across all teams.
Required Skills & Qualifications:
Education
- Bachelor’s degree in a related field (e.g., Linguistics, Business, Engineering); MBA preferred.
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Certified Quality Auditor (CQA), Lean Six Sigma or equivalent.
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Experience
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8 - 12 years of experience in Vendor Management within the Localization/Language Services industry.
- Minimum 5 years in a leadership role.
- Proven experience in quality management and document control, preferably within the localization or language services industry.
- Deep understanding of localization workflows, quality metrics (LQA), and industry standards.
- Proficiency in Translation Management Systems (TMS) and QA tools.
- Experience with document management systems and version control tools.
- Strong knowledge of ISO 9001, ISO 17100, and audit compliance.
- Excellent analytical, organizational, and leadership skills.
- High attention to detail and a process-driven mindset.
- Strong communication and stakeholder engagement abilities.
- Capable of managing cross-functional teams and leading change.
Interested candidates; send your resume via Hadeer.Gaber@thetransationgate.com mentioning the job title in the email subject.
