Quality Management System and Quality Control
- Review internal Quality Management Systems (QMS) versus adopted international standards, identify variations, and propose required amendments to ensure alignment of internal quality processes with AIC’s adopted standards
- Amend QMS activities, processes and documents to cater for identified variations and embed proposed required amendments to AIC’s QC activities
- Ensure communication of and adherence to approved amendments across AIC functions
Quality Inspection, Testing, and Corrective-Preventative Operations
- Review inspection’s international standards to ensure adoption of standards during inspection processes on a semi-annual basis
- Amend inspection and testing processes and relevant documents for Quality Manager’s review and approval
- Ensure the communication of and training of the quality team on quality inspection and testing amendments to ensure their understanding and application of the approved practices at AIC
- Review and validate rejection notes issued by Quality Inspectors, discuss identified issues with Engineering team, and issue final actions to the concerned departments
- Ensure rejected and conceded material and products are not released until proper justifications and approvals are received from Quality and Production Managers
- Create corrective-preventative action plans and ensure its application through following up with the concerned parties across AIC
- Review and validate Reject Notes and Management Review Meeting (MRM) findings post-survey in order to conduct root-cause analysis, and present recommendations to reduce future production rejections
Warranty Cases
- Address received warranty case claims and assign quality team members or address warranty cases through customer site visits to review and assess the case thoroughly and identify required next steps
- Prepare customer complaint documents including root-cause analysis and corrective-preventative actions to avoid recurrence of identified issues
- Ensure communication of prepared reports and documents to the Production Manager for review, validation and co-approval
- Negotiate, discuss and agree on warranty case acceptance or rejection with Production Manager and escalate no consensus cases to the General Manager for his review and resolution
Customer Satisfaction Surveys and Supplier Evaluations
- Ensure the creation of customer engagement survey annually, gain the consensus of department managers, and present to the General Manager for approval
- Communicate with After Sales Manager to identify best-fit survey type (e.g. electronic, written) and communication methods to solicit the required customer feedback
- Follow up with After Sales Manager to collect, collate, report, and analyze received customer satisfaction survey results
- Create supplier evaluation documents and scorecards on an annual basis, and discuss with Purchasing team to identify and agree on recommendations and required action plans
- Prepare and present at the Management Review Meeting (MRM) recommendations based on the analysis of customer engagement survey, and suppliers’ evaluation scores and agreed action plans
- Prepare and communicate supplier scores to Purchasing Manager to block suppliers through Finance
Policies, Processes and Procedures
- Ensure the control of all procedures and documents through the document control processes to enable tracking and reference of amendments
- Review and approve prepared forms and documents to ensure issuing control numbers and dates as per set and agreed policies
- Ensure the distribution of approved documents and forms throughout AIC’s functions and the removal of all old documents in alignment with department managers
- Implement approved Quality’s policies, processes, procedures and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner
- Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account leading practices, improvement of business processes, cost reduction and productivity improvement
- Support in monitoring day-to-day activities to ensure compliance with stipulated policies and procedures
