Your role
The Process & Innovation Specialist is responsible for driving process excellence, standardization, automation, and continuous improvement initiatives across the processes. The role acts as a bridge between operations, business stakeholders, and technology teams to identify opportunities, implement innovative solutions, improve controls, and enhance service delivery performance.
Key ResponsibilitiesProcess Improvement & Excellence
- Analyze existing PtP, OtC, and AtR processes and identify improvement opportunities.
- Lead process optimization projects aimed at improving efficiency, quality, compliance, and customer satisfaction.
- Develop and maintain process documentation, SOPs, process maps, and work instructions.
- Promote best practices and standardization across customer centers and legal entities.
- Identify automation opportunities using digital tools, AI solutions, Power Platform, RPA, and other technologies.
- Lead implementation of automation initiatives from concept to deployment.
- Collaborate with IT and Digitalization teams to design and enhance system functionality.
- Measure and track automation benefits, including productivity gains and quality improvements.
- Lead continuous improvement and transformation projects.
- Coordinate cross-functional stakeholders and ensure project milestones are achieved.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Education
- * Bachelor’s degree in accounting, Finance, Business Administration, Information Systems, or a related field.
Experience
- * 3-5 years of experience in Shared Services, Process Excellence, or Digital Transformation.
- Experience in process mapping, process re-engineering, and project management.
- Experience with ERP systems such as SAP is preferred.
- Shared Services experience is highly preferred.
Personal Competencies
- * Innovative mindset and passion for continuous improvement.
- Strong stakeholder management skills.
- Excellent communication and presentation abilities.
- Ability to influence and drive change across teams.
- High level of ownership and accountability.
- Strong project management and organizational skills.
In return, we offer
- We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.
- The satisfaction of working for an international market leader who is committed to sustainable productivity solutions.
- We have friendly, family-culture atmosphere, and we have a hybrid work policy
- We believe there is always a better way. Open for change and feedback is what defines our culture.
- We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.
- The safety and well-being of our employees is important to us, which is why we set high standards for your safety and wellbeing.
Job location
Option 2: Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site.
Uniting curious mindsBehind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
