We are seeking an Online Store Operations Supervisor to oversee e-commerce operations and ensure all customer orders are shipped on time and to the required quality standard.
Key Responsibilities:
- Review order status, delivery addresses, and payment status, and confirm payment before shipping.
- Ship all online store orders to customers.
- Receive returns from shipping companies and close them in the system.
- Monitor all fulfillment center operations, system movements, and transfers; resolve any transfer issues and follow them up with the relevant department.
- Issue transfer notes, handle customer issues and exchanges with branches, and adjust stock balances in Oracle.
- Monitor fulfillment center stock and replenish it from main warehouses when needed.
- Ensure website product stock levels are kept up to date.
- Follow up on online order movements and statuses with the finance department, and coordinate with shipping companies on settling their dues.
- Track delivery companies and shipment status to ensure fast delivery, and identify the best performers by coverage cities and delivery speed when allocating shipments.
- Perform any other duties within the scope of the role.
Requirements:
- Bachelor’s degree in Management, Marketing, or a related field.
- Minimum of 3 years of experience in online store operations.
