Location
Beirut – OMT Head office
Position Summary
Responsible for the analysis of systems’ components and applications aiming at maximizing OMT system efficiency and quality through gathering and analyzing functional/ non-functional requirements from various Stakeholders.
Primary Duties and Responsibilities
Business Analysis Projects
• Gathers & analyses business requirements and designs technical and functional solutions accordingly
• Prepares product/service functional specifications document
• Coordinates with internal software developers & external suppliers on new requirements and application development
• Reviews and ensures complete and appropriate documentation of any identified required changes and prior to operational acceptance of new or changed applications
• Follows up, coordinates, implements and ensures services creation and migration where applicable.
Quality Assurance & Testing
• Evaluates & identifies gaps in existing applications; proposes solutions, changes, enhancements and upgrades; ensures information transition to developers.
• Coordinates continuously with internal developers and third parties in order to raise and follow-up on bugs found through testing or reported by end users.
• Coordinates with end-users and follows up on testing completion.
• Provides training & support to end-users on applications / systems usage
• Assists in new software implementation, discovery of new modules, testing phase and ensures quality upon delivery from Supplier.
• Removes roadblocks to ensure continuous smooth testing in line with due dates and the set timeline.
• Participates in research workshops in order to identify the latest trends in the business.
Process Improvement
• Analyses the current processes to identify any areas of improvements and proactively seek solutions and recommendations across the division.
• Handles the process design, evaluation and implementation in functional areas
• Collaborates and trains colleagues on new processes, procedures and systems all while sharing ideas and supporting projects
Analysis & Reporting
• Performs quantitative analysis through Identifying, analysing, and interpreting data
• Submits monthly & yearly reports and measures performance and results
Knowledge, Skills, and Abilities
Qualifications:
• Bachelor Degree in Management Information System (MIS), Business Computing or Computer Science
• MBA Degree is preferable
• PBA Professional Business Analyst is preferable
Technical Skills:
• Proficiency in English and Arabic; French is a plus
• Proficiency in Microsoft Office
• Advanced experience in quality assurance, with high knowledge of all phases of software development life cycle.
• Solid understanding of relational database design and querying concepts.
• In depth knowledge in systems analysis & design, business requirements documentation
• Proficiency in designing a full solution from different perspectives as mobile, front end, back end, along with its integration.
• Proficiency in handling 3 tier system designs and API management.
• ERP & CRM knowledge is a plus
Relevant experience:
• 5-7 years
Key Behavioral Competencies
• Ability to adapt to change
• Excellent customer service skills
• Excellent organizational skills and attention to detail
• Ability to learn quickly and to creatively solve new problems
• Ability to negotiate and settle differences quickly and peacefully
• Ability to explain technical issues to technical and non-technical staff
• Strong functional skills
• Ease in navigating in a highly demanding and dynamic environment
