About the role
Casablanca (on-site) — 24/7 rotating shifts, including nights, weekends and public holidays
Nuitée is hiring a Monitoring Specialist to join our 24/7 Monitoring team and become one of the people who keeps our clients, suppliers and technical platforms running smoothly around the clock.
You'll watch the metrics that matter: revenue, bookings, traffic, conversion, API health, supplier connectivity; spot when something looks off, dig into why, and make sure the right people know about it fast. Some days that means catching a supplier connectivity issue before a client even notices it; other nights it means being the person who keeps a live incident under control until it's resolved.
This is a growing team, and you'll be joining at a foundational moment: a lot of the monitoring tooling and dashboards you'll rely on don't exist yet, which means you'll have real input into building them.
What makes it interesting for you:
- Real ownership from day one: you'll help design the dashboards, KPIs and monitoring processes the team runs on going forward — not just follow an existing playbook
- Broad visibility across the business: you'll work directly with Engineering, Key Account Managers and leadership, and become the person people trust for a clear read on what's actually happening
- You'll build a rare skill set: reading dense operational data fast, diagnosing root cause across client, supplier, connectivity, API and mapping issues, and knowing exactly when to act versus escalate
- You're joining a fast-growing company: Nuitée has grown significantly since 2022 and raised a $48M Series A led by Accel, and this team is central to keeping that growth healthy
The kind of problems you'll work on:
- Why did bookings or revenue for this client just drop — and what do we do about it?
- Is this API error a one-off blip or the start of something bigger?
- Is this a client issue, a supplier issue, a connectivity issue, or something in mapping?
- How do we build the dashboards and alerts so the team catches problems before they become incidents?
This role fits someone who:
- Has 2+ years of experience in monitoring, operations, data analysis, technical support, revenue operations or a similar role
- Is comfortable working with large volumes of data, and genuinely enjoys spotting patterns and anomalies in it
- Has strong Excel/Google Sheets skills (SQL or BI experience is a plus)
- Can investigate issues using logs, dashboards and system data without needing someone to hold their hand
- Communicates clearly — you can explain a technical or data-driven issue so people who aren't in the weeds with you understand it and act on it
- Stays calm and makes good calls under pressure, especially during live incidents
- Is genuinely available for 24/7 rotating shifts, including nights, weekends and public holidays
Bonus if you've worked in travel technology, OTAs, bedbanks, hotel distribution or connectivity, or have a basic understanding of APIs and technical integrations.
You will do well here if you're proactive, detail-oriented, and comfortable being the one making decisions independently overnight, without a manager standing over your shoulder.
This is less suited to someone who needs a lot of structure to operate, prefers to escalate everything rather than investigate first, or isn't looking for a role with a non-standard schedule.
If that resonates, we'd love to hear from you. You can apply with your LinkedIn profile or CV. The interview process is straightforward and moves quickly.
