üíº Experience: 10+ Years
We are seeking a techno-functional leader who can balance hands-on technical responsibilities with team leadership, drive end-to-end CRM implementations, and design scalable, innovative solutions that align with business objectives.
üîπ Key Responsibilities Solution Architecture: Own the end-to-end solution architecture for new Microsoft Dynamics 365 CRM projects, including system design, integrations, technical decisions, and implementation strategy. * Team Leadership: Lead, mentor, and manage the CRM technical and functional teams, ensuring high-quality delivery, effective resource allocation, and adherence to best practices. * Hands-on Implementation: Actively participate in CRM implementation, configuration, customization, development, and troubleshooting while managing team responsibilities. * Techno-Functional Expertise: Translate complex business requirements into effective technical solutions and bridge the gap between business stakeholders and development teams. * AI & Copilot Integration: Design and implement AI-powered solutions using Microsoft Copilot Studio, AI agents, contact center solutions, and integrations with Dynamics 365 CRM. * CRM Demonstrations: Confidently demonstrate Microsoft Dynamics 365 CRM modules and capabilities to customers, stakeholders, and prospective clients. * System Integration: Design and oversee integrations between Dynamics 365 and external applications using APIs, Power Platform, Azure Integration Services, and other relevant technologies. * Dual-write: Lead and support integrations between Dynamics 365 CRM and Finance & Operations using Dual-write. * Solution Delivery:* Ensure successful project delivery, technical quality, scalability, performance, and alignment with Microsoft best practices.
üîπ Required Qualifications & Skills‚úÖ 10+ years of relevant experience, with extensive hands-on expertise in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.
‚úÖ Proven experience as a CRM Technical Lead, Team Lead, or Solution Architect.
‚úÖ Strong techno-functional knowledge across Dynamics 365 modules, including Sales, Customer Service, Field Service, Customer Insights, and Contact Center.
‚úÖ Strong expertise in CRM customization, plugins, workflows, JavaScript, C#, .NET, Power Automate, Power Apps, and Dataverse.
‚úÖ Hands-on experience with Microsoft Copilot Studio, AI agents, and AI integrations, particularly within CRM and contact center environments.
‚úÖ Proven hands-on experience with Dynamics 365 Dual-write and integration with Finance & Operations.
‚úÖ Demonstrated ability to lead a team while remaining actively involved in solution architecture and technical implementation.
‚úÖ Strong experience in designing enterprise integrations, APIs, and scalable solution architectures.
‚úÖ Excellent presentation, communication, and customer-facing skills, including the ability to deliver end-to-end CRM demonstrations.
‚úÖ Microsoft Dynamics 365 certification is mandatory, preferably Solution Architect Expert or relevant Dynamics 365 functional/technical certifications.
üîπ Nice to Have‚≠ê Experience implementing Microsoft Dynamics 365 Project Operations.
⭐ Experience with Azure AI services, Azure OpenAI, and advanced AI-driven business automation.
⭐ Experience in enterprise-scale CRM implementations and complex multi-system integration projects.
