Overview Of The Role:
The Learning & Development Specialist ensures the effective delivery of training solutions across stores and regional levels, aligning with the Learning Service Level Agreement (SLA). The role involves strategic planning, coordination, and monitoring of learning activities that support employee development, business priorities, and brand competency. The specialist works collaboratively with store management teams, HR business partners, facilitators, and subject matter experts to ensure that learning solutions are executed on time and with impactful outcomes. The role involves balancing strategic planning with operational execution, supporting mandatory and compliance requirements, behavioral development, and contributing to regional learning initiatives.
What You Will Do:
Learning Planning & SLA Delivery
- Translate business and training needs into annual and monthly learning plans aligned with regional priorities and SLA commitments.
- Ensure learning activities are planned, communicated, and deployed within agreed timelines (monthly, quarterly, annual cycles).
- Achieve stakeholder alignment across Store Management, HRBP, Regional L&D.
Training Deployment & Coordination
- Coordinate the end-to-end delivery of learning solutions including classroom, virtual, blended, and self-learning in line with learning pathways and priorities.
- Ensure availability and readiness of facilitators, buddies, and learning resources to meet service expectations.
- Maintain an active pool of facilitators and buddies.
Learning Experience & Engagement
- Drive learning engagement through campaigns, communication, and social learning initiatives.
- Promote a strong learning culture aligned with IKEA values and ways of working.
- Execute engagement campaigns successfully and achieve high learning participation and completion rates.
Monitoring, Reporting & Quality Assurance
- Monitor learning delivery, completion, and certification through agreed platforms and dashboards.
- Ensure accuracy, compliance, and timely reporting in line with SLA standards.
- Deliver monthly learning dashboards on time and achieve certification and compliance targets.
Stakeholder Partnership
- Act as the learning consultant for Line Managers, HRBP, SMEs, and Regional L&D.
- Support managers in enabling development, performance cycles, and individual development plans (IDPs).
- Ensure manager satisfaction and successful learning enablement during key people cycles.
Continuous Improvement & Regional & Retail Division Contribution
- Contribute to regional and retail learning initiatives, projects, and continuous improvement of learning solutions.
- Share insights, best practices, and learning outcomes with regional stakeholders.
- Participate actively in regional learning initiatives and ensure effective communication of best practices.
Skills
Required Skills To Be Successful:
- Strong organizational and planning skills, with the ability to manage multiple tasks and priorities.
- Proficiency in using digital tools and learning management systems (LMS) for tracking and coordinating learning activities.
- Excellent communication skills, capable of building positive relationships with managers, HR, facilitators, and co-workers.
- Adaptability to a fast-paced retail environment, maintaining flexibility and positivity in shifting priorities.
What Qualifies You For The Role:
- Diploma, Higher Diploma, or equivalent vocational qualification in Human Resources, Learning & Development, Business, or a related field.
- 1-3 years of experience in Learning & Development, HR, or a people support role, preferably within a retail or operational environment.
- Proficiency with learning management systems (LMS) and digital tools for learning delivery and coordination.
- Strong organizational, planning, and follow-up skills, with experience in managing timelines, learning calendars, and coordination across multiple stakeholders.
