Publication date : Sep 29, 2026, 12:00AM
Orange Business is here!
About usJoin us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the roleThe responsibilities will include but not limited to:
- Provide support for issues reported for multiple technologies, and act as a technical escalation point.
- Work directly with the vendors when needed to achieve fault resolution within SLA definitions.
- Act as a point of reference for both Technical and Processes inquiries from other team members or external customers.
- Act as a coach/mentor for both his team and other teams like Service Operations Teams and Change & Release management teams, prepare training material, arrange for training premises and aids and provide training sessions.
- Provide technical support for Level 2 Junior Engineers.
- Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard.
- Perform SIPs actions managed by senior engineers and update the action plan of the SIP.
- Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.
- To have view on team vision in order to apply it on day2day activity scope.
- Communicate to managers areas of improvements and process gaps.
- Keep managers updated regarding escalated/critical issues.
- Lead on-boarding plan for new comers (follow up on their knowledge growth, access creation, weakness points ,,,etc ).
- Contribute in customers handover specially for customer with special process
About youEducational Qualifications:
- B.Sc. degree in Computer Science, communications or electronics engineering
- Certification at any of the following domains:
- CCSE or CCSA, SSCP, NSE4, JNCIS-FW, NSE5 or NSE4 and PCNSE along with CCNP or CCSP Security.
- CCNA security certified.
- CISSP is a plus
Professional Requirements:
- At least 3 years of professional experience
- At least 2 years of IT/Network security technical experience
- Excellent knowledge of security concepts, including various kinds of vulnerabilities, exploits, attacks,
- and defense techniques.
Very good understanding of network security technologies:
- Firewalls: CheckPoint & Fortinet and Palo Alto mainly other technologies are also acceptable
- Load Balancers: F5 BIGIP mainly
- Intrusion Detection & Prevention and EDR/XDR.
- Remote Access Solutions: Pulse Secure MSSL, IPsec, VPN, AAA, PKI, … etc.
- Cloud and managed proxies: Bluecoat, McAfee, Zscaler and Prisma cloud, Netskope.
- Excellent understanding of IT & networking (routing, switching) & network security concepts & technologies.
- Analytical Troubleshooting experience – Familiar with Network Protocol Analyzers such as Wireshark, Fiedler.
- Excellent interpersonal and customer facing skills.
- Strong problem solving, analytical thinking and troubleshooting skills.
- Excellent phone manner and business communication skills.
- Good understanding of ITIL incident & change management processes.
- Fluent English (reading and writing)
You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
What we offer• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs. At Orange, only your skills matter.
