Job Summary
We are looking for an experienced Floor Manager to oversee daily restaurant floor operations and ensure high standards of service, guest satisfaction, and team performance. The Floor Manager will supervise front-of-house staff and coordinate closely with the kitchen and management team.
Key Responsibilities
- Supervise daily front-of-house operations.
- Lead and manage Waiters, Waitresses, Hostesses, and other service staff.
- Assign sections and distribute tasks among team members.
- Monitor service quality and ensure restaurant standards are consistently maintained.
- Ensure guests receive professional, efficient, and friendly service.
- Monitor table turnover, guest flow, and overall restaurant operations.
- Handle guest complaints and resolve service issues effectively.
- Coordinate with the kitchen and bar to ensure smooth service.
- Conduct pre-shift briefings and communicate daily priorities to the team.
- Monitor staff attendance, punctuality, grooming, and performance.
- Train and coach employees on service standards and procedures.
- Monitor restaurant cleanliness, hygiene, and presentation.
- Assist management with inventory, reporting, and operational requirements when needed.
- Ensure company policies, health and safety standards, and restaurant procedures are followed.
Requirements
- 3+ years of experience in restaurant or hospitality operations, preferably in a supervisory or management position.
- Strong knowledge of restaurant service and front-of-house operations.
- Previous team-management experience.
- Strong leadership and communication skills.
- Good English communication skills.
- Ability to handle customer complaints and operational challenges.
- Strong organizational and problem-solving skills.
- Ability to work under pressure in a fast-paced environment.
