Role Purpose
DEFY is seeking a proactive and detail‑oriented professional to manage our day‑to‑day e‑commerce operations and customer care function. This role ensures every online customer enjoys a fast, accurate, and professional experience — from order placement to delivery.
Key Responsibilities:
• E‑Commerce Order Management — oversee orders, coordinate with stores/warehouse, and ensure timely delivery.
• Customer Care — act as the primary contact for inquiries, complaints, and resolutions with a professional DEFY tone.
• Website Product Content — manage product uploads, accuracy, and timely launches.
• Brand & Supplier Coordination — build strong relationships and ensure product information is complete.
• Financial Follow‑up — handle invoicing, collections, and documentation.
• Process Ownership — drive improvements, maintain SOPs, and ensure smooth operations.
Profile:
• 2–4 years’ experience in e‑commerce, retail operations, or customer care.
• Background in fashion, sports, or consumer‑facing businesses preferred.
• Strong skills in ownership, detail orientation, follow‑up, and collaboration.
Education:
Bachelor’s degree in business administration, Marketing, E-Commerce, Retail Management, or a related field is preferred
