As a member of Forvis Mazars Asia-Pacific, based in Casablanca, Morocco, you will be involved in the ongoing support, enhancement, and maintenance of Oracle NetSuite (cloud-based ERP system) for various Forvis Mazars entities.
As a Junior ERP Support Specialist, you will:
1) Support enhancements and maintenance to the NetSuite ERP setup in the region:
- Act as one of the key points of contact for NetSuite-related matters raised by various Forvis Mazars offices
- Support discussions with end-users to understand business requirements and enhancement requests
- Assist in system configuration and testing when necessary
- Ensure requests from various offices are addressed in a timely manner
- Support enhancement activities to align NetSuite functionalities with business requirements
- Provide quality feedback and system support to end-users
- Conduct recurring ERP system maintenance tasks
2) Support end-users in coordination with other team members under the Service Level Agreement:
- Provide data migration and ERP support services to new and existing countries
- Share functional knowledge and collaborate with team members on support activities
- Deliver functional support for various business and operational needs
- Work with Forvis Mazars entities to help maintain stability and alignment of databases and ERP processes
- Build good working relationships with various offices by understanding their business processes and system usage
- Analyze and troubleshoot user issues related to ERP data and business processes
3) Support documentation and training initiatives:
Job Requirements And Qualifications:
- Degree in IT, Finance, Accounting, Information Systems, or any related field with both Finance and IT exposure
- Understanding of accounting or financial processes combined with technical/IT skills
- 0–1 year of relevant experience is preferred; fresh graduates are encouraged to apply
- Strong knowledge of accounting/finance is an advantage
- Knowledge or exposure to NetSuite is desired but not mandatory
- Experience in ERP support, system support, ticketing systems, enhancement, or training is preferred
- Experience in handling support tickets, issue tracking, and user support requests is an advantage
- Team-oriented and attentive to detail
- Ability to support regional cross-functional teams (Finance, HR, client-facing consultants, etc.)
- Scripting knowledge is an advantage but not mandatory
Other requirements
- Proficient in Microsoft Excel and other Microsoft Office tools
- Strong self-learning and problem-solving skills
- Experience working in a Professional Services environment is an advantage
- Good understanding of accounting/finance modules is a plus
- Good communication and interpersonal skills, with the ability to engage with different stakeholders and teams
