About The RoleAbout us:Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.
About the Role:We're looking for an IT Support Specialist to own day-to-day IT support for our team — from hardware and software troubleshooting to onboarding new hires with the right equipment — while also supporting colleagues in our other office locations and remote employees around the world.
This isn't a role where every day looks the same. You'll handle the everyday help-desk work, but you should also be comfortable picking up things out of the blue — new tools, new scopes, or problems nobody's solved here before — without needing a fixed playbook to get started.
Key Responsibilities:
- * Respond to and resolve day-to-day IT support tickets: hardware, software, network, printer, and account access issues.
- Set up and configure laptops, workstations, and peripherals for new hires (Mac and Windows).
- Manage user accounts and access permissions across internal systems.
- Troubleshoot connectivity issues (VPN, Wi-Fi, remote access) for both local andglobal/remote employees.
- Provide remote IT support to colleagues in other office locations and time zones, not justthe Cairo office.
- Support software installation, updates, and license tracking.
- Maintain an accurate inventory of IT assets (laptops, monitors, accessories).
- Escalate complex issues to senior IT staff or external vendors when needed.
- Document recurring issues and fixes to build out our internal IT knowledge base.
- Take ownership of new or undefined scopes of work as the IT function grows — you don't need everything mapped out in advance to get started.
- Support basic security hygiene: password resets, endpoint checks, and access reviews.
Requirements
- * 2 - 4 years of experience in IT support, help desk, or a similar hands-on IT role
- Solid working knowledge of both Windows and macOS environments
- Experience troubleshooting hardware, software, and basic networking issues (Wi-Fi,VPN)
- Familiarity with ticketing systems
- Strong written and verbal English — you'll regularly support people outside Egypt
- Comfortable working hybrid and coordinating with colleagues across different time zones
- Bachelor's degree in IT, Computer Science, or a related field — or equivalent practical experience
- Strong AI mindset, with the ability to integrate AI tools into daily workflows to automate tasks, improve efficiency, and enhance technical problem-solving.
