Job Title: Integration & Support Engineer
Location: Sheikh Zayed, Gizah
About noon
We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for an Integration & Support Engineer who can help us move even faster.
noon’s mission: Every door, every day.
What you'll do
Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. We are looking for an Integration & Support Engineer. The candidate must possess around 5 years’ hands-on experience in system integrations and SW engineering knowledge, with a minimum of 3 years working on high-performance enterprise applications.
The candidate must be able to provide technical advice to our existing partners/ merchants and will provide support and consultancy after go-live for integration related queries. The role will be a mix of consultancy, training, support, documentation, integration with other systems, and troubleshooting. The activities are mainly focused on our platforms/ solutions and the way our partners/ merchants are using them in their environment. Key focus areas include optimization of conversion rates, risk management, payment acceptance integration, and many more.
The candidate must be a team player and have experience in teamwork but must be able to demonstrate skills required in analysis and troubleshooting of issues. Flexibility to work on shifts (including nights and weekends) is a must, remote work is allowed on a periodic basis. Previous work with ecommerce and payment related technologies will be a huge advantage.
Responsibilities
- Solution design - Serve as the technical consultant for our merchants during their integration with noon payments, ensuring and assisting on the technical integrity and quality of their integration to ours
- Manage end-to-end MID onboarding across noon internal systems and external acquirer platforms
- Support merchant onboarding on Cybersource (CYBS) and Mastercard Payment Gateway Services (MPGS), including MSO configurations
- Validate MID setup, payment method enablement, currencies, and routing configurations
- Work closely with acquirers, schemes, and third-party providers on production incidents
- Consultation - Consult with the merchant on how to optimize payments using the noon payments platform
- Code support - Supporting merchants on call or onsite with their technical integrations with noon payments ensuring quality and reliability of the implementations
- Documentation - Create and maintain technical documentation of the product and processes and materials for operation staff
- Organize the support stack (e.g. creating small samples, demos, etc.)
- Guide merchants on best practices to ensure secure, reliable, and high-quality integrations and Review and validate merchant integrations prior to go-live
Requirements
- Bachelor’s degree in engineering/computer science
- 3-5 years of experience in systems integration and support in complex environments
- Hands-on experience with payment gateways, acquirers, or PSPs
- Experience with merchant onboarding, MID management, or acquirer integrations
- Understanding of the card payment lifecycle
- Basic knowledge of PCI-DSS standard or similar framework (NIST, ISO 27001, etc.)
Skills
- Problem solving
- Strong drive to deliver results
- High level of energy and enthusiasm
- Ability to take ownership of issues end-to-end
- Fluent in English (Arabic language is a welcomed plus)
- Flexible working style
Technologies & tools
- Knowledge of REST API and SDK
- Knowledge of programming/scripting languages
- Basic understanding of network protocols
- Basic experience with Microsoft Azure
- Understanding of 3DS 2.x flows, tokenization, and wallet payments (Apple Pay, Google Pay etc)
- Familiarity with payment gateways such as CYBS, MPGS, or similar platforms
- Hands on with Postman
Who will excel?
- We’re looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.
