Job SummaryThe Hotel Operations Specialist is responsible for ensuring smooth booking experiences by managing client inquiries, resolving operational issues, and coordinating with suppliers and internal teams. The role requires strong customer service skills, attention to detail, and the ability to handle multiple tasks efficiently while maintaining service quality and client satisfaction.
*Key ResponsibilitiesCustomer-Facing Respond to customer inquiries via calls, emails, and offline requests promptly and professionally. * Handle hotel reservations, booking changes, cancellations, and refunds. * Manage high-value bookings and provide daily updates to premier agents. * Resolve travel-related problems and complaints in a customer-centric manner. * Maintain OPS team mailboxes and ensure SLA compliance.
Supplier-Facing
General
Requirements
*Core Competencies** Strong communication and interpersonal skills. * Customer service orientation and problem-solving ability. * Agility and flexibility in handling multiple priorities. * Attention to detail and task ownership. * Ability to collaborate effectively in a team environment.
