Head of Operations
Berlin | €100,000–€110,000 base + bonus + equity | Office-first
We are partnering with a rapidly scaling Berlin climate-tech business building an AI-powered platform for renewable-energy installers and homeowners.
The company is looking for a hands-on Head of Operations to lead and develop a team of six, with further growth planned. The operation spans Partner Relations, Customer Support and Technical Installation Management & Warranty, but the immediate priority is building a high-performing partner operation.
The opportunity
You will lead a small team while working directly with installers, service providers and other external partners to improve performance, resolve complex issues and build processes that scale.
This is a role for someone who can take ownership of difficult operational problems, form a clear view on the solution and implement it. You will work closely with Product, Sales, Finance and a dedicated AI team to automate workflows and remove operational friction.
Responsibilities
- Lead, coach and develop a team of six, setting priorities, OKRs and clear performance standards.
- Own and improve partner relations across installers, technical service providers, insurers and other key external stakeholders.
- Build scalable processes across customer, partner and technical operations.
- Identify automation opportunities and implement AI-led workflows across the operation.
- Take ownership of complex partner and customer escalations where required.
- Define the operations roadmap with senior leadership and translate priorities into delivery.
- Forecast workload, support hiring and scale the team as the business grows.
Your background
- Native-level German and strong English communication skills.
- Experience managing and developing a team.
- Background in operations, project leadership, consulting or technical operations.
- Experience working with external partners, suppliers, contractors, installers or service networks.
- A track record of improving processes and solving complex operational challenges creatively.
- Demonstrable experience implementing AI-focused or automated processes within customer, partner or service operations.
- Technical experience in PV, heat pumps, EV charging, installation, commissioning, warranty or technical service would be advantageous, but is not essential.
Why Apply
- Performance-based compensation. A strong base salary and a bonus tied to real results. Recognition comes when it's earned, not just on an annual basis.
- AI-first and uncapped. Unlimited enterprise AI, no upper limits, no approval process. Every role, every team. Routine work disappears, so you can focus on what truly requires human judgment.
- Real responsibility for a real mission. From day one, you'll be shaping decisions that directly affect thousands of installer partners in Germany and Austria. We don't just build software. We're driving the energy transition across Europe.
- Grow faster than anywhere else. You'll work right alongside the founding team and top-notch investors. If you're ever thinking of starting your own business, this is the place for you.
- WHOOP Peak included. After six months with us, we will fully cover your WHOOP Peak membership.
- The essentials, done right. Office in Prenzlauer Berg with the latest Apple hardware, free breakfast and dinner, a well-equipped kitchen, regular team events, 25 vacation days, a fully covered Germany public transport ticket, Urban Sports Club (M) and employee discounts.
This would suit an operations leader from a high-growth start-up, consultancy or technical environment who wants real ownership, direct access to decision-makers and the opportunity to build a function rather than simply run one.
