Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
Job Title: Front Desk Supervisor
Department: Front Office
Reporting to: Front Desk Manager
Property: Shebara Resort
About Us
Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
The Role
As a Front Office Supervisor, you will oversee the daily operations of the Front Office team, ensuring that guest check-ins, check-outs, and other front desk activities are executed efficiently and with exceptional service. You will support the Front Office Manager in managing the team, handling guest inquiries, and ensuring the highest level of guest satisfaction. This position requires strong leadership, effective communication, and the ability to work collaboratively across departments to ensure smooth and seamless operations.
At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
Key Areas of Responsibilities:
Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Front Office Supervisor, you will need to:
Guest Service Excellence
- Oversee the daily operations of the Front Desk team, ensuring that all guest interactions meet the highest service standards.
- Greet guests with professionalism and warmth, handling any inquiries, requests, or concerns promptly and effectively.
- Ensure a seamless check-in/check-out experience, ensuring that all guest information is accurately recorded and updated in the system.
- Proactively anticipate guest needs, ensuring that they are met promptly and efficiently.
- Address guest complaints or issues with professionalism, ensuring a swift resolution and maintaining guest satisfaction.
Team Leadership & Supervision
- Lead and motivate the Front Desk team, providing guidance, support, and training to ensure high performance.
- Monitor team performance and provide regular feedback, conducting performance evaluations as required.
- Delegate tasks to team members to ensure smooth operations during busy periods and encourage team collaboration.
- Assist in recruiting, training, and onboarding new Front Desk team members.
- Ensure that all team members are familiar with resort policies, procedures, and service standards.
Operational Efficiency
- Oversee daily front office operations, ensuring smooth and efficient guest arrivals, departures, and in-house requests.
- Monitor room availability, ensure accurate room assignments, and communicate any special guest requests or needs to relevant departments (Housekeeping, Maintenance, etc.).
- Assist in the handling of guest reservations, ensuring that guest expectations are met or exceeded.
- Coordinate with the Concierge, Housekeeping, and other departments to ensure that all guest requirements are fulfilled and that any special requests are met.
Administrative & Reporting Duties
- Maintain accurate and up-to-date records of guest check-ins, check-outs, and billing.
- Handle guest payments, ensuring that all transactions are processed accurately.
- Assist the Front Office Manager with administrative tasks such as reporting, inventory management, and daily shift briefings.
- Prepare and review guest feedback and resolve any issues or complaints, ensuring the highest level of satisfaction.
- Ensure that all front desk systems are updated and accurate throughout the day and help maintain data integrity.
Guest Experience & Relationship Building
- Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
- Handle VIP guests or special requests with a high level of attention to detail and care.
- Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
- Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality’s commitment to excellence.
Compliance & Safety
- Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
- Follow all health and safety regulations and ensure the safety and security of guests and team members.
- Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
- Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
In Return,
What We Offer
- Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
- Competitive compensation package.
- Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
- Health Insurance coverage whilst in service.
- A supportive and inclusive work environment that values diversity and collaboration.
- Employee Recognition Programmes.
Accessibility and Adjustments
We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
