About WECO
WECO is a coworking space in the heart of Kuwait City, serving business owners, entrepreneurs, professionals, and students. We offer a welcoming, professional environment where our members can work, connect, and grow.
About the Role
We are seeking a friendly, organized, and proactive Front Desk & Operations Coordinator to support our members and help manage daily operations.
As the first point of contact at WECO, you will welcome visitors, handle inquiries, coordinate bookings, and provide attentive customer service. You will also conduct workspace tours, present our services, and follow up with prospective clients to support office rentals and facility bookings.
The ideal candidate enjoys working with people, takes initiative, and can manage multiple responsibilities while maintaining accuracy and professionalism.
Key Responsibilities
- Welcome members, clients, and visitors, ensuring a positive and professional experience.
- Manage the front desk and respond promptly to telephone calls, WhatsApp messages, emails, online inquiries, and walk-in visitors.
- Conduct workspace tours and clearly explain WECO’s private offices, hot desks, meeting rooms, training rooms, and event spaces.
- Identify clients’ needs and recommend suitable spaces and packages, providing accurate information on pricing, availability, and services.
- Follow up with prospective clients, track inquiries and sales leads, and support their progression into rentals and confirmed bookings.
- Manage reservations, confirm booking arrangements, and maintain accurate schedules to prevent conflicts.
- Build strong relationships with members, address routine requests, and refer concerns to management when necessary.
- Maintain accurate and up-to-date records of clients, inquiries, tours, bookings, and payments.
- Process cash, KNET, and online payments, issue receipts, and maintain supporting documentation in accordance with company procedures.
- Prepare daily or weekly reports on inquiries, tours, bookings, payments, and sales follow-ups.
- Monitor the presentation of reception and shared areas, coordinating with cleaning and maintenance teams to resolve any issues.
- Assist with social media updates and customer inquiries across Instagram, TikTok, and LinkedIn when required.
- Perform other reasonable duties relevant to the position as assigned by the line manager.
Skills
Qualifications and Skills
- At least one year of relevant experience in reception, customer service, sales support, hospitality, coworking spaces, real estate, or a similar role.
- Strong spoken and written communication skills in Arabic and English.
- Excellent customer service skills, a welcoming personality, and a professional approach.
- Confidence in presenting services, conducting tours, and following up with prospective clients.
- Strong organizational and time-management skills, with the ability to prioritize tasks and maintain attention to detail.
- A calm, courteous, and practical approach to handling customer concerns and busy periods.
- Basic proficiency in email, Microsoft Office, and maintaining digital records.
- Reliability, initiative, and the ability to work independently and collaborate effectively with colleagues.
- A diploma or bachelor’s degree is preferred.
- Must currently reside in Kuwait and hold a valid transferable residency.
