Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
Job Title: Front Desk Manager
Department: Front Office
Reporting to: Guest Experience Director
Property: Shebara Resort
About Us
Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
The Role
As a Front Office Manager, your role is to serve the needs of the business, our guests, and our team members by managing the effectiveness of the day-to-day Front Office operation, maximizing sales, revenue & profit growth, and by being a key point of contact for guest interaction in the resort.
At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
Key Areas of Responsibilities:
Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Front Office Manager, you will need to:
Planning and Organizing
- Build, develop, mentor, guide and teach the pre-opening Front Office department.
- Assist in developing the hotel's strategic and marketing plans.
- Create and prepare annual budgets for the Front Office department.
- Develop and execute training programs for all Front Office team members. Oversee regular employee training sessions and track their effectiveness, covering IT systems and guest-service protocols.
- Be knowledgeable of the Property Management and Call Centre computer systems.
Operations
- Manage the operations of all departmental employees, facilities, sales, and costs to achieve maximum departmental revenue.
- Responsible for maximizing quality levels of product, personalized service, and exceeding guest expectation.
- Oversee all aspects of the department’s operations.
- Guarantee compliance with Standard Operating Procedures by training and overseeing all team members.
- Maintain up-to-date departmental SOP’s/LSOP’s and make them accessible to all employees for reference, revision, and updates as needed.
- Be a sales champion for the hotel, by creating and pursuing business referrals, potential sales leads and promotional initiatives to maximize revenue. Personally oversee and drive the upselling at the property.
- Lead and implement the hotel's sales and promotional initiatives.
- Keep track and monitor the daily arrivals and address VIP or special requests promptly. Collaborate with housekeeping, room service, and guest relations as needed to fulfill requests.
- Offer coaching and counseling, along with support and guidance to the employees as needed.
- Ensure the team members are up to date with current information and data of the hotel products, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
- Perform routine room and floor inspections to maintain quality standards, address engineering job orders or housekeeping cleaning requests, and oversee the outcomes.
- Above all, to lead by example through a hands-on approach to motivate and inspire team members.
- Perform any additional duties as required for operational smoothness.
Administration
- Develop and maintain effective relationships with employees.
- Collaborate with T&C on various employee-related tasks including interviews, recruitment, orientation, performance reviews, coaching, guidance, and terminations to ensure adequate employee levels and enhance productivity.
- Manage payroll and business expenses of the department.
- Collaborate with the Finance Department on front office procedures, reports, operational issues, and commission payments. Support in retrieving outstanding bills, particularly from tour leaders, local representatives of operators, and local agencies.
- Offer aid to local representatives of tour operators and travel agencies.
In Return,
What We Offer
- Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
- Competitive compensation package.
- Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
- Health Insurance coverage whilst in service.
- A supportive and inclusive work environment that values diversity and collaboration.
- Employee Recognition Programmes.
Accessibility and Adjustments
We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
