Your role
Join Us – Field Service Engineer (Vacuum Technique Service)
At General Vacuum Europe, part of the Atlas Copco Group, we’re looking for a dedicated Field Service Engineer to join our EMEA General Vacuum Customer Center, to help drive the growth of our Vacuum Technique Service program by ensuring our customers receive outstanding support every time.
Your mission is to deliver high‑quality field service support for Edwards and Atlas Copco products, encompassing installation, commissioning, maintenance, and troubleshooting activities. The position is grounded in a strong commitment to safety, quality, and customer satisfaction, requiring extensive travel and regular overnight stays domestically and also on occassions across the EMEA region to meet service and customer obligations. Alongside technical expertise, the role plays a key part in coaching and supporting colleagues, helping to ensure consistent service delivery and a positive customer experience. You will ideally be located in Egypt.
Your day-to-day
Responsibilities Include
- Deliver on‑site installation, commissioning, maintenance, and repair of Edwards and Atlas Copco products across the EMEA region, with regular overnight travel.
- Lead advanced troubleshooting, resolving or escalating issues within contractual SLAs.
- Build strong customer relationships and act as the key technical interface, feeding insights to service sales and support teams.
- Ensure all activities comply with safety, regulatory, and company standards, applying effective risk controls at all times.
- Accurately document service activity and produce clear reports using our systems and platforms.
- Train, coach, and support colleagues and customers in line with global best practices.
- Operate and configure software and monitoring tools to optimise product performance.
- Provide day‑to‑day technical leadership, promoting best practice and continuous improvement.
To succeed, you will need
- Self-motivated, able to resolve complex issues independently while maintaining positive customer engagement.
- Strong customer focus, delivering solutions that meet expectations and timelines while aligning with our standards.
- Proactively seeks feedback and understands customer needs to make informed decisions.
- Drives continuous improvement in efficiency, productivity, and customer satisfaction.
- Shares technical expertise, coaching less experienced team members and supporting customers.
- Influences team performance to achieve company objectives.
- Ensures compliance with all laws, policies, and safety standards.
- Effective communicator clear verbal expression and written communication skills.
- Computer literate, capable of data entry and report writing.
- Understands technical documentation, including drawings and specifications.
- Education: Degree or formal qualification in mechanical, electromechanical, or electronics discipline.
- Experience: Minimum 2 years in field service within a related industry, ideally customer-facing.
- Language: Arabic and English, other languages are an asset.
- Driving License Requirement: Please add that a valid driving license is mandatory for the role, given the travel requirements and field-based nature of the position.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
In return, we offer
- A Culture Built on Trust & Accountability: We empower you to take ownership and make an impact.
- Lifelong Learning & Career Growth: Continuous development opportunities to help you thrive.
- Innovation Powered by People: Your ideas drive progress and shape the future.
- Comprehensive Rewards: Competitive compensation and benefits designed to support you.
- Health & Well-being First: Programs and resources to keep you balanced and energized.
Job location
This role is fully remote due to the travel requirements of the role. Location Egypt.
Contact information
Talent Acquisition Team: Debora Jourdan
Email: debora.jourdan@atlascopco.com
Our selection process includes interviews and for some roles skills assessments to gain a deeper insights into your profile. We're eager to get to know you, hear about your skills, and discuss your potential to grow with us.
A propos d'EdwardsEdwards est un développeur et fabriquant leader de produits du vide sophistiqués, système de traitement de gaz et services à valeur ajoutée associés, les solutions Edwards sont indispensables au processus de fabrication du semiconducteurs, écran plat, LED, et cellules photovoltaïques. Elles sont aussi utilisées au sein d’un éventail grandissant de procédés industriels incluant l’énergie, le verre et autres applications de revêtement ; l’acier et autre métallurgie ; la chimie, la pharmacie ; et pour les instruments scientifiques dans un large éventail d’applications en R&D. Edwards est une société internationale de plus de 4000 employés engagés dans la conception, la fabrication et le support d’équipement de technologie du vide et du traitement de gaz, Edwards possède des installations de pointe en Europe, Asie et Amérique du Nord.
