Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience in customer experience management. In response to the AI era and evolving customer expectations, the company has modernized its brand and capabilities to stay at the forefront of the industry. TP combines intelligent, data-driven solutions with a strong focus on empathy and human-centric support. The organization is committed to being future-proof, continuously innovating to deliver high-quality, reliable, and agile services. Joining TP means being part of an international, forward-thinking company that values adaptability, inclusion, and professional growth.
Role Description The English Speakers Customer Services role in Cairo is a full-time, on-site position focused on supporting customers through various communication channels such as phone, email, and chat. Day-to-day tasks include responding to inquiries, providing accurate information about products and services, resolving issues, and escalating complex cases when necessary. The role also involves documenting interactions in internal systems, following established procedures and quality standards, and maintaining confidentiality and data protection requirements. Team members collaborate with colleagues and supervisors to improve processes, meet performance targets, and contribute to a positive, customer-centered environment. Flexibility in working different shifts may be required based on business needs.
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